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Avaya Canada Appoints Walter Andri as New President


New Avaya Canada corporate headquarters opens in Markham, Ontario


Markham, ON, – Avaya today announced the appointment of Walter Andri as Managing Director and President, Avaya Canada. In his new role, Andri will oversee sales, service and support across Avaya’s Engagement, Customer Experience Management, Networking, Services and Small and Medium Business technologies. He will also work closely with service providers to ensure the success of Avaya’s new segmentation model in the Canadian marketplace.   


Andri was formerly Senior Vice President at Primus Telecommunications, where he oversaw the commercial, residential and wholesale sales teams, playing a critical role in driving growth and leading the transformation of one of the Canada’s largest alternative telecommunications service providers. He brings a unique blend of North American sales, marketing and operational B2B and B2C experience, along with a 18-year track record of inspiring teams, building brands and boosting revenue streams. Prior to his work at Primus, Andri served as Vice President, Small and Medium Business, at TELUS, and Vice President, Channels, for Koodo Mobile.  


Avaya’s traction in the midmarket continues to grow worldwide. The company has more than 425,000 IP Office systems in use by companies, supporting more than 15 million users.  As Managing Director and President, Andri will be responsible for leading Avaya Canada’s significant new investment in networking and the midmarket.  Andri will also strengthen Avaya Canada’s deep partnerships with the country’s service providers to implement Avaya’s new segmentation model, serving each segment of the market with partners who have a strong value proposition that is complimentary to Avaya.


Andri  is looking to build on Avaya’s momentum in the Canadian market by providing customer-crafted solutions focusing on engagement as a core competitive advantage. Avaya’s Customer Engagement Solutions enable companies to build Mobile Engagement Environments, which  bring them closer to their customers and workforce, resulting in more repeat purchases, increased referrals, positive feedback and higher customer retention.

Today, Avaya Canada is well positioned across all segments—earning twice the amount of revenue it did five years ago. Reflecting this business momentum, Avaya Canada opened a new corporate headquarters in Markham Ontario, in January of 2015. The 12,500-square-foot facility is modern, efficient and optimized for customer engagement, giving Avaya’s sales and services teams a state-of-the-art environment in which to showcase the power of Avaya’s business-enabling technologies to partners and potential customers.  



“It’s a tremendous honor to join Avaya, the world’s leading provider of customer and team engagement solutions. By working closely with service providers and partners, Avaya is looking forward to creating mobile engagement environments—focusing on the midmarket—that will help Canadian businesses provide better customer service, increased productivity and higher profitability without the huge IT expenditures.”   


  • Walter Andri, Managing Director and President, Avaya Canada

About Avaya:

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit



Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology.  We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.


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