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Avaya Outlines the Endless Possibilities of IoT and Smart Tech to Enable Sustainable Societies


Dubai, UAE, – Avaya, the recognized innovator and leading global provider of solutions for customer and team engagement, is a sponsor and key participant of IoTX, the Internet of Things conference and exhibition at the Dubai World Trade Centre on 8th and 9th of June 2015. The technology firm will use the event platform to showcase breakthrough connectivity solutions that are geared towards enabling a more sustainable society, and which can be implemented by public and private sector entities alike to empower users with enhanced experiences, while reducing environmental impact.


Visitors to IoTX will experience Avaya’s vision for the endless possibilities of Smart applications, all of which can be customized to suit any sector or industry’s specific needs. Solutions can be quickly and easily integrated into operations, too, given the flexibility and ease-of-use of Avaya’s systems, leveraging the Internet of Things (IoT) and smart foundations.


Today, innovative private and public sector players are leveraging the latest smart technologies to build working environments that are not only IoT- and Smart-ready, but that are also strong contributors to a green and environmentally sustainable workspace and lifestyle.


According to Avaya, the pillars of creating a ‘Smart Environment’ of the future include the Smart City, the Internet of Things, the Smart Enterprise and an environmentally-conscious approach to the integration of all these.


At the exhibition, Avaya is demonstrating a number of solutions that have already been implemented by customers as well as those in conceptual and development stages. Together with Mashreq, one of the UAE’s leading financial institutions, Avaya is demonstrating the ‘VTM’ (video teller machine), a video-enabled customer engagement kiosk that is already implemented in Dubai. Avaya is also showcasing the healthcare environment extended by the Habib Medical Group beyond the walls of their hospital. Mobile medical personnel equipped with Google Glass can stream live video feeds to the emergency room so that specialists can evaluate the patient condition and prepare the response by the time the ambulance arrives at the hospital.


Through Avaya’s smart engagement solutions, trailblazers such as Mashreq and Habib Medical Group are able to leverage the latest IoT breakthroughs to contribute to greater levels of sustainability; Mashreq’s VTM contributes to reduced carbon emissions by offering videoconferencing kiosks to customers and reduce the need to commute to branches, while Habib Medical Group’s wide-area solution uses multimedia to reduce bureaucracy and paper-trails.


Aligning with Dubai’s vision of Smart services, Avaya will demonstrate IoT and Smart City concepts that use geolocation-based smart services, which enable public safety officials to engage more quickly and directly with members of the public. Visitors to the event can see a public safety initiative that will see emergency response being initiated before the response teams can arrive at the scene. In the event of a medical emergency, emergency services can send a video detailing the immediate action to the caller, irrespective of operating system, presence of a particular app, or service provider.


By leveraging the IoT and smart foundation, Avaya is able to deliver smart learning solutions that enhance the educational experience for students and educators alike – such as through IoT-enabled beacons, which limit the use of applications such as social media or private messaging on students’ devices during lectures. Beacons are small-form, Wi-Fi or Bluetooth connected devices that can transmit messages to or prompt action in connected devices. This is a first of its kind innovation in the region, and can be integrated quickly and easily due to network agility.




Mohammed Areff, Vice President, Avaya Middle East, Africa, and Turkey, said:

“The Internet of Things is a great enabler of sustainable solutions that reshape the way we interact with our world, by changing it for the better. We are in the midst of the digital transformation era, and the focus of public and private sector alike is on achieving greater connectivity in a more sustainable environment. Avaya is committed to developing solutions that empower our customers, while adhering to our high sustainability practices. We are proud to partner with businesses and government agencies alike, to help realize their ambitions of enabling a greener, happier future, in which connectivity and convenience are embedded within our daily interactions.”


About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit



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