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Avaya Releases 2014 Corporate Social Responsibility Report


Avaya released its 2014 Corporate Social Responsibility Report, which profiles the company’s performance and achievements as they relate to environmental, social and governance priorities.

SANTA CLARA, Calif. – Avaya today released its 2014 Corporate Social Responsibility Report, which profiles the company’s performance and achievements as they relate to environmental, social and governance priorities.

As detailed in Avaya’s report, Avaya specifically achieved the following outcomes:

  • Exceeded its carbon reduction goal two years early by means of adopting the company’s Avaya Scopia® desktop and mobile videoconferencing systems across the organization. Within the first six months of 2014, more than 100,000 meetings had been held, with more than 310,000 attendees participating in video calls, leading to a 44 percent reduction in travel and a 46 percent reduction in CO2 emissions.
  • Increased ocean freight shipping. Now, 83 percent of all Avaya products are transported via ocean rather than high emission air travel. While this has required extra planning, it has reduced the cost of transport and it has decreased the associated greenhouse gas emissions by as much as 47 times.
  • Adopted a Code of Conduct based on the Electronic Industry Citizen Coalition, the best in the industry, and extended our values to our suppliers to influence important ethical and business conduct issues, including the health and safety of workers, labor rights and environmental practices.
  • Achieved Best-in-Class status with its Net Promoter Score by enabling outstanding customer interactions.

Avaya delivers technology solutions that enable organizations—from mid-market companies to large enterprises—to increase customer and team engagement. The company serves 300,000 customers around the world across a broad range of industries. More than 95 percent of the Fortune 500 compa-nies are Avaya customers.

“With the evolution of always-on technology, Avaya is uniquely positioned to transform the way people and businesses engage with each other,” said Kevin Kennedy, president and CEO at Avaya. “We enable our customers with real-time engagement solutions and services that reduce the time, expense and environmental impacts of business while fostering advocacy across their own customers and employees. Avaya’s own use of its technology is a great testament of this.”

“Corporate Responsibility is important to our customers,” said Sara Broadbent, director of Corporate Responsibility at Avaya. “From employing Design for Environment principles in product design, to ensuring ethical treatment of employees in our supply chain, Corporate Responsibility practices touch every aspect of doing business. While there is always more work to do, we are proud to share our best practices and aspirations with our customers and stakeholders.”

To explore Avaya’s 2014 Corporate Social Responsibility Report, visit

Visit Avaya’s Corporate Responsibility page at:

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

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