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ITSi Improves Support for the Mobile Workforce through Avaya Engagement Solutions


iTSi Improves Support for the Mobile Workforce through Avaya Engagement Solutions

SINGAPORE, 2015 – Avaya, a global leader in business communications software, systems and services, today announced that its Team Engagement solutions have been deployed by InfiniteCare Technology Solutions Inc. (iTSi), a premium information and communications technology service provider in the Philippines. The organization leveraged Avaya Engagement Solutions to improve business mobility, increase sales and reduce costs with a robust networking infrastructure.

In its pursuit to becoming the leading Systems Integrator in Information and Communication Technology, iTSi was in need of a robust and scalable network infrastructure that could support the company’s rapid expansion across its seven offices in the Philippines. The Avaya IP Office™ Platform enables continuous delivery of client support services by eliminating constant upgrading issues, reducing disruptions and network downtime.

“Coupled with the rapidly evolving technology landscape, the maturing customer requirements and limited resources have put added pressure on businesses to rethink their approach to technology and how it will enable them to excel in the increasingly competitive and chaotic business landscape. Avaya truly understands this aspect and is committed to helping future-proof the iTSi business. Take the deployment of Avaya IP Office for example, with the company wide implementation only taking half a day, it drastically reduced the time wasted on technology upgrade and allowed for the continuous delivery of services with minimal disruption to the business, enabling us to focus on what truly matters – our customers,” said Francis Lee Mondia, Solutions Engineering Manager & Solutions Architect, iTSi.

Designed to facilitate a virtual collaboration and communications environment for employees, partners and customers, Avaya one-X® Mobile and IP Office significantly improved business mobility by equipping iTSi’s workforce with the technology and application required to be more productive and easily reached while on-the-go. In tandem with Avaya IP Deskphones collaboration capability brought iTSi substantial savings in terms of time and effort spent on internal communications and cross-office travel.

In addition to the Avaya IP Office solution, iTSi also built a robust network infrastructure with Avaya Networking Solutions. The Avaya Ethernet Routing Switch 3500 connects and powers end-user devices throughout the office, simplifying provisioning and integration for “plug and play” Avaya IP Deskphones. This meant that iTSi could easily and quickly provide mobility and agility required to respond to growing customer demands.

“High mobile penetration driven by affordable smartphones and mobile data plans have created Philippines’ hyper-connected society. Businesses now face immense pressures to provide communications and collaboration capabilities agile enough to support today’s mobile workforce that allow employees to collaborate and communicate wherever they are and on their device of choice. Avaya is proud to partner and enable leading providers like iTSi, and remain committed to enabling forward looking businesses in Philippines with collaborative team engagement solutions to stay competitive”, said Edgar Doctolero, Country Director of Philippines, Avaya.

The support of a seamless engagement experience for employees regardless of their locations, devices, or applications that is both agile and scalable will be crucial as iTSi expands. With a clear growth strategy in its target markets, and a solution that provides the perfect proof of what it can do, iTSi is well positioned to unlock its growth potential in the years to come.

Tags: Team engagement, unified communications, Avaya IP Office, mid-market

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhancedfinancialperformance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit


iTSi is premium ICT service provider serving the manufacturing, banking, finance, utilities, and government sectors in the Philippines. A member of the Infinite Group of Companies, it specialises in networking, data center and UPS services and provides 24x7 support through a highly experienced professional team. iTSi is an Avaya approved reseller, and has offices in seven cities across the Philippines, with headquarters in Manila. For more information, please visit

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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