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RAK EGA Drives Modernisation of Emirate’s Government Services


  • E-Government Authority implements advanced video conferencing and collaboration technology from Avaya
  • Receives Network ME award for ‘Unified Communications Implementation of the Year’

Ras Al Khaimah, UAE: The Ras Al Khaimah Electronic Government Authority (RAK EGA) is making great strides in driving the transformation of the Emirate’s government services, by adopting technological solutions that will transform how citizens and residents engage with Government departments, and how employees can effectively collaborate and provide the best service.


RAK EGA has taken the lead in equipping itself with a number of technology solutions, which also enables it to help other government departments improve their customer satisfaction, increase revenues and profitability, and enhance employee productivity while reducing delays and costs. These solutions are provided by Avaya, and implemented by the company’s partner, VisionTech.


Engineer Ahmed bin Saeed Al Sayah, General Manager of the Authority, said: “The UAE has taken great strides in E-Government, and we are proud to continue this strong push in Ras Al Khaimah as well. Having Avaya as a partner offers us a wealth of customizable designs and solutions to meet the specific requirements that will lead to achieving the outcomes we desire. This ensures that we are able to make our Government services accessible to our citizens and residents in the way they prefer – electronically. The added benefit is in terms of operational efficiency and closer collaboration between and within Government departments.”


This technology investment and innovation also received significant industry attention, with awards from leading technology publications, Network Middle East and .GOV. Network ME recognised RAK EGA for the ‘Unified Communications Implementation of the Year’ award.


Mohammed Areff, Managing Director, Avaya GCC, Levant and Pakistan, said: “It is an honour to provide Ras Al Khaimah Electronic Government Authority with the technological means to evolve its service offering in its period of digital transition. As the Authority’s technology partner, we are proud to work hand in hand with them to develop customised solutions that will facilitate a smoother, more streamlined way of working, which will benefit both employees and customers alike. We also congratulate them on their well-deserved recognition from the industry and media, positioning them as visionaries among their peers.”


RAK EGA’s key investment in customer satisfaction enables multi-format engagement avenues for department customers, promoting the ‘always open for business’ concept. To drive collaboration and service delivery innovation, RAK EGA has invested in a video conferencing system that helps government employees remain in touch with their teams and stakeholders even when on the move, and from any device. Due to the rich user experience, the simplicity of use and the ability to use one’s own mobile device, there is increased usage for interactions between teams and with customers.


Engineer Aliya Al Kendi, Manager IT Services, RAK EGA, said: “The collaboration and customer service technology provided to us by Avaya will serve as a tool that enables us to deliver excellent results. With this engagement solution investment our agents are no longer tied to a single location, and they are both equipped and motivated to provide the best services and solutions for their customers.”


About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, visit




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