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Avaya Certifies Pune-Based Software Developers for Snap-Ins Solution


Pune, India, 2016: Avaya, a global leader in business communications software, systems and services, presented 24 Pune-based software developers from more than a dozen organizations with Avaya Certified Snap-Ins Developer certification, after the first training session in India for the new accreditation.

The developers completed a three-day boot camp at Avaya’s research facility in Pune, the company’s largest R&D center globally, to showcase the potential of the Avaya Engagement Development Platform, the ease of ‘snap-in” application creation and deployment, and the benefits of using the Avaya-hosted Collaboratory tool for development environment. Avaya Snap-Ins are modular, reusable pieces of code that allow developers to quickly and cost-effectively integrate different communication features into business processes.

Participants gained hands-on experience of working with development experts to build, test and install their own Java applications. Avaya’s Engagement Development Platform, commonly referred to as EDP, brings together the customer experience management found in contact centers and unified communications tools to create enterprise-wide solutions that help businesses transform their customer experiences.

Vijay Mhaskar, Senior Director Pune R&D at Avaya India said, “Avaya is keen to drive innovation in the technology sector in India and globally. The software developer community is at the heart of the innovation drive; being part of the enterprise, whether public or private, means they are the ones who understand the needs of their business and are able to translate those needs quickly and easily into smart applications that work.”

To learn more about Avaya’s Engagement Development Platform, please click here.

Please refer to the link to view Avaya’s Engagement Development.

About Avaya

Avaya, a global leader in business communications software, systems and services, across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit

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