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Avaya Focuses on Improving Emergency Services With Location Support


Media alert: Guildford 2016 – Business communications specialist, Avaya is working on technology that will help emergency services across Europe reach incidents faster, providing responders with a caller’s exact location in the event of a crisis.

Avaya, which has made improving citizens’ access to emergency services a focus area for the business communications company since its inception, successfully trialled the solution at an event organized by the European Telecommunications Standards Institute (ETSI) and the European Emergency Number Association (EENA), the body dedicated to raising awareness  of the 112 European emergency number.

The event, in Sophia-Antipolis, France, was the first-ever emergency communications interoperability plugtest in Europe, designed to independently trial all components of the 112 communications chain based on next-generation 112 (NG112) networks. The Avaya team was able to successfully transmit emergency calls embedded with the caller’s location information over the test network.

The demonstration was based on Avaya’s IP Office solution and Avaya Breeze snap-ins, software modules designed to make it easier to develop today’s mobile, customer-facing and cloud migration applications. The technology worked seamlessly and delivered the caller’s location to a partner’s public access service point (PSAP) softclient.

Avaya worked with its DevConnect partner Engelbart Software GmbH to develop the customised software and snap-ins that were used in this plugtest. Engineers from Engelbart also supported Avaya onsite during the test in Sophia Antipolis. The two companies will continue to work together to create further emergency communications software.


Markus Bornheim, Avaya Consulting Sales Engineer for Public Safety and Emergency Services in the EU

Helping to accurately pinpoint the location of an emergency call can save vital time for responders and be the difference between life and death for people in crisis situations. This first European Next Generation 112 interoperability testing has been a vital step in the transformation of the Emergency Services market, helping to deliver an enhanced service to citizens across Europe.

About ETSI
ETSI produces globally-applicable standards for Information and Communications Technologies (ICT), including fixed, mobile, radio, aeronautical, broadcast and internet technologies and is officially recognized by the European Union as a European Standards Organization. ETSI is an independent, not-for-profit association whose almost 800 member companies and organizations, drawn from 64 countries, determine its work programme and participate directly in its work.

About EENA
EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.
The EENA memberships include more than 1200 emergency services representatives from over 80 countries world-wide, 75 solution providers,15 international associations/organisations, more than 200 Members of the European Parliament and over 90 researchers.

About Engelbart Software
Engelbart Software GmbH is an AVAYA DevConnect partner developing software based on AVAYA Breeze and AVAYA Standard API to deliver innovative and unique solutions for smarter communication. Engelbart Software GmbH is based in Ravensburg, South Germany and Zug, Switzerland, running global projects and customers.

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology.  We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

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