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Avaya Helps Suzhou Jinke Grand Hotel Deliver First-Class Service from Booking to Checkout


Five-star hotel in East China region deploying engagement and networking solutions from Avaya

Beijing, China – Avaya, a global leader in business communications software, systems and services, announced today that Suzhou Jinke Grand Hotel (Jinke Hotel) is implementing Avaya’s industry-leading communications and networking solutions to deliver a superior guest experience. In an increasingly competitive market, providing a stand-out experience is increasingly important for hoteliers. With innovative technologies from Avaya, that experience begins from the moment a potential guest considers booking until well after checkout.

Jinke Hotel, which features 350 rooms, is the first five-star hotel in the East China region for Jinke Group, one of the leading property developers in China. As China focuses more on domestic consumption to drive economic growth, the hospitality market is booming, with the number of star-rated hotel rooms growing at a compound rate of 10 percent from 2000 to 2012. Jinke Group is implementing Avaya’s IP Office platform and networking solutions to facilitate first–class guest services throughout the entire cycle of guests’ stay at the hotel.

This begins before check-in. A prospective guest’s call can be answered through a desktop interface, allowing staff to check their profile information and access the hotel’s booking status. If the guest has stayed in the hotel before, they will be recognized immediately – allowing the hotel to provide more personalized services. With a positive guest experience the main factor influencing a traveler’s hotel selection, according to research from the Harvard Business Review, making guests feel welcomed and valued can enhance loyalty and boost profits.

With Avaya’s advanced mobility features, employees roaming the campus will have a single number for their desktop and mobile devices, enabling them to respond faster to guest needs.

The Avaya wireless system also enables easy connection of guests’ or employees’ mobile devices into the hotel network. Avaya networking solutions provide efficient and reliable support for key business applications, such as the Property Management System (PMS). With low-to-no risk of outages and improved security, operations run smoothly and with less stress on management.

The new solutions will automate many hotel services, such as delivering hotel information, morning wake-up calls, booking notifications, and more. In addition, both applications and devices can be configured automatically, further relieving IT management and simplifying the end-user experience.


Huang Jing, Sales Director of Jinke Grand Hotel:As our first five-star property in East China, we are looking to technology to deliver a superior guest experience and ensure that customer service meets the very highest standards. Avaya’s solutions will enable us to deliver first-class guest services, from before they commence their stay, right through to check-in and departure. Delivering that positive experience is crucial to developing customer loyalty so in turn we have very high expectations on our technology suppliers. We are delighted that Avaya is meeting our demanding standards.”

Chen Wei, Managing Director, Avaya Greater China: “ The hospitality industry is evolving along with other industry sectors as technology trends such as mobility, Big Data and social lift the bar for customers’ expectations. Avaya provides the integrated network and communication solutions that help hotels become more smart in in their operation and customer services, and enable them to provide first-rate guest experiences“


Avaya, hospitality, IP Office, wireless, China, network

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit

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