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Smart Assist by Mutare™ (SAM) Now Rated “Avaya Compliant”

09-21-2017
  • SAM application is compatible with key Avaya team engagement solutions
  • Helps enterprises respond quicker to important calls with advanced call completion, including speech to text and multi-channel delivery through email, SMS and Skype for Business
  • Provides a modern digital workflow for employees by eliminating the telephone user interface

Rolling Meadows, IL – September 21, 2017 –— Mutare, a leading developer of enterprise voice and speech to text solutions, today announced that its SAM (Smart Assist by Mutare™) release 1.2 is compliant with key team engagement solutions from Avaya, a global provider of business communications software, systems and services.

SAM, a digital call completion application with speech to text capabilities, provides a completely new approach to manage missed calls. SAM answers missed calls, records the voice memo, appends a transcription of the message with caller ID information and related data from the enterprise directory or CRM, and delivers it to the intended recipient through email, text or instant message. By eliminating the voice mailbox, SAM speeds access to important voice messages while providing significant cost savings to the enterprise.

SAM is now compliance-tested by Avaya for compatibility with Avaya Aura® Session Manager 7.0 and Avaya Aura Communication Manager 7.0.

Mutare is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Mutare is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“As a long-time DevConnect Technology Partner, we strive to offer Avaya customers cutting edge solutions that leverage the value of their Avaya voice systems by adding advanced features and functionality while helping produce significant cost savings for their enterprise,” says Rich Quattrocchi, Mutare Vice President. “With this compliance testing, Avaya customers can be confident that SAM will seamlessly interoperate with their Avaya platform.”

Adds Eric Rossman, vice president, Avaya Developer Relations, “Mutare has successfully compliance tested numerous solutions over the years to help our customers get the greatest value from their Avaya investment. Smart Assist by Mutare is another example of our mutual commitment to advance evolutionary solutions that meet the complex business needs of our customers.”

Additional Resources

www.devconnectmarketplace.com/ctintegrations-llc

www.avaya.com/devconnect

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications — offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About CTIntegrations LLC

Founded in 2007, CTIntegrations is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. Our flagship product, CT Suite™, is an innovative, user-friendly agent desktop and omnichannel contact center solution that delivers true out-of-the-box functionality and modular scalability. The result is an advanced and intuitive experience across the full spectrum of contact center interactions, powered by CTIntegrations. To learn more, go to www.CTIntegrations.com.

Media Inquiries:

David Garlich, CTIntegrations
469-667-7431
dgarlich@ctintegrations.com

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