SANTA CLARA, Calif. & BOSTON--(BUSINESS WIRE)--
Avaya Holdings Corp. (NYSE: AVYA) today announced its investment in Cogito,
a leader in AI for emotional intelligence that enables organizations to
sense human behavior and guide call center agents to enhance
productivity and customer experience. Cogito is a founding member of
Avaya’s A.I.Connect
developer ecosystem. The two companies also announced the acceleration
of their joint development work to integrate Cogito’s AI with Avaya’s
industry-leading Contact Center solutions.
For businesses to succeed in the future, they must embrace
transformation today. Behavioral analytics, guidance and machine
learning offer significant opportunities to address many of the
complexities and issues companies face in delivering an optimal customer
experience. Leveraging AI to augment the emotional intelligence of
customer-facing agents and generate actionable results can change every
interaction a company has with its customers.
“Cogito has been a valued member of our open and agile A.I.Connect
ecosystem, and making this strategic investment in the company, combined
with deepening our joint development on AI, will help transform the
customer experience, bringing advanced human communication and
connection to a much broader market,” said Laurent Philonenko, Avaya
Senior Vice President, Innovation. “Avaya continues to invest in new
solutions and partners to provide increased value to customers through
transformative innovation.”
“Cogito and Avaya have a proven track record of jointly delivering
valuable innovation to the enterprise,” said Josh Feast, CEO, Cogito.
“Deepening this relationship will bring more impactful capabilities to
market faster. Through this partnership, businesses will have the
ability to better connect customers to the best resources, more
thoughtfully guide agent behavior, and apply AI to learn and improve. It
is a win for Cogito, Avaya and most importantly, customer focused
organizations.”
Avaya’s A.I.Connect initiative focuses on bringing together an ecosystem
of vendors and developers who take an active role in building AI driven
solutions. These solutions enable Avaya customers to deliver more
engaging experiences for their own end customers, enhancing and
integrating workflows with smarter, more personalized interactions
through the use of technology. Cogito enhances the emotional
intelligence of customer-facing professionals by applying behavioral
science through AI Cogito’s software evaluates hundreds of behavioral
signals through voice to provide live conversation coaching for agents
and a real-time measure of customer experience for every call.
Avaya’s investment is part of Cogito’s Series C round of financing.
Cogito will use this funding to accelerate go-to-market, expand research
and development, and grow its team.
About Cogito
Cogito provides human aware technology to help professionals elevate
their performance. Cogito’s AI instantly analyzes hundreds of
conversational behaviors to provide live in-call guidance combined with
a real-time measure of customer experience. The technology is augmenting
the emotional intelligence of thousands of agents in the world’s most
successful enterprises – improving sales results, delivering world-class
service and enhancing quality of care. Cogito is a venture-backed
software company located in Boston, MA. Learn more at www.cogitocorp.com.
About Avaya
Avaya is a global leader in digital communications software, services
and devices for businesses of all sizes. Our open, intelligent and
customizable solutions for contact centers and unified communications
offer the flexibility of Cloud, on-premises and hybrid deployments.
Avaya shapes intelligent connections and creates seamless communication
experiences for our customers, and their customers. Our professional
planning, support and management services teams help optimize solutions,
for highly reliable and efficient deployments. Avaya Holdings Corp. is
traded on the NYSE under the ticker AVYA. For more information, please
visit www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, AI and the
Company’s joint development program with Cogito. The Company has based
these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes these
expectations, assumptions, estimates and projections are reasonable,
such forward-looking statements are only predictions and involve known
and unknown risks and uncertainties, many of which are beyond its
control. The factors are discussed in the Company’s Registration
Statement on Form 10 and quarterly reports on Form 10-Q filed with the
Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at
www.sec.gov
.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
View source version on businesswire.com:
https://www.businesswire.com/news/home/20181009005299/en/
Avaya
Alex Alias
alalias@avaya.com
or
PAN
Communications
Katharine Meyer
hkatulak@pancomm.com
Source: Avaya Holdings Corp.