A Unique One-Stop-Shop Storefront offering all Cloud Communications:
CCaaS & UCaaS
SANTA CLARA, Calif.--(BUSINESS WIRE)--
Avaya Holdings Corp. (NYSE: AVYA) today unveiled expanded cloud
communications offerings for Contact Center as a Service (CCaaS) and
Unified Communications as a Service (UCaaS) via a new storefront
enabling simple online purchase and fulfillment. Only Avaya is offering
this breadth of cloud solutions via a simple storefront, for retail
customers in conjunction with its trusted agent and partner channel.
The store includes contact center and unified communication bundles,
smart desktop devices and other collaboration and workforce optimization
solutions, making it easy for small to medium businesses (SMB) and
mid-market organizations to learn, shop, buy and manage cloud solutions
and services. Avaya is now expanding its market-leading enterprise
expertise in communications and collaboration to a broad market of
smaller organizations eager to purchase cloud solutions online.
Avaya will be leveraging its Master Sales Agent program as one of the
primary routes to market for these customer segments. Within the new
site, the Agents will enjoy robust tools to support their customers in
the sales process, along with enablement tools for both this channel and
their customers. The experience is seamless from easy quote management,
order placement and rapid deployment. This new experience is also
designed to enable more offers to be added quickly and seamlessly in the
future.
“Avaya is a leader with this first time offering of both CCaaS and UCaaS
solutions through an online store that makes it easy to ‘swipe and buy’
exactly what customers need, when they need it,” said Gaurav Passi,
President, Avaya Cloud business group. “This latest development in our
evolution as a cloud communications company continues to expand our
cloud offerings, and unlock significant value for customers and partners
of all sizes.”
“Today’s announcement gives Avaya a complete cloud suite that enables it
to address any customer with any deployment model, “ said Zeus
Kerravala, Principal Analyst, ZK Research. “By making the services
available through an e-commerce site, procuring the services can be done
quickly and easily enabling SMBs and mid-market organizations to start
using these enterprise capabilities almost immediately.”
The storefront experience, available now in the U.S. and expanding
globally beginning in early 2019, will allow Sales Agents to support end
customers’ needs by instantly completing transactions from a single
environment. Capabilities include:
Common user experience for selecting market-leading solutions including
CCaaS self-service, routing, workforce optimization and reporting
UCaaS telephony, video messaging, meetings and collaboration
applications
An array of modern desktop devices and phones to suit every need
Instant access to new updates and features for customers paying for
only what they need, when they need it
Service term option (one, three or five year terms) with
subscription-based models
Options for built-in minutes per agent billed on a monthly basis or
unlimited minutes
Ease of automatically sending shopping cart orders for customers to
agree to terms and conditions, as well as selection of purchase orders
or credit card payment options
Upon implementation, end user customers have access to management tools
and ease of information to setup users, user profiles, agent skills,
routing rules as well as access to real-time and historical reports.
Avaya’s robust online portal and subscription-based cloud communication
models reflect a customer-centric approach to better meeting market
needs and enable organizations of all sizes to utilize technology from
the global leader in communications. With an eye on the future, Avaya
brings focus to a scattered cloud market, combining it’s industry
prowess with significant advances in new and emerging technology such as
AI, mobility, and more. The company’s new brand reflects this dynamism
along with its heritage of innovation, as part of the value proposition
of Avaya for customers around the world.
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE:AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, availability
and effectiveness of new products and features. The Company has based
these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes these
expectations, assumptions, estimates and projections are reasonable,
such forward-looking statements are only predictions and involve known
and unknown risks and uncertainties, many of which are beyond its
control. The factors are discussed in the Company’s Registration
Statement on Form 10 filed with the Securities and Exchange Commission,
may cause its actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. For a further
list and description of such risks and uncertainties, please refer to
the Company’s filings with the SEC that are available at
www.sec.gov
.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
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For Media Inquiries:
Alex Alias
alalias@avaya.com
Source: Avaya Holdings Corp.