SANTA CLARA, Calif.--(BUSINESS WIRE)--
Avaya Holdings Corp. (NYSE:AVYA) has been awarded in three categories in
the fifth Conarec Awards, an event held on September 4 and 5 in São
Paulo, Brazil. The company was the winner in the IP Telephony Platform,
Technology Partner and Automated Call Distribution categories.
With the technical coordination of the Inteligência Padrão Center (CIP),
the Conarec Awards brought a different evaluation approach this year.
Technology providers were evaluated unilaterally, by the contracting
companies and by the contact center.
Companies were evaluated by the main contact centers and largest
contractors in the country according to eight criteria: user experience
(UX); cost-benefit; integration with other systems; general
satisfaction; quality of attention/multichannel support; possibility to
continue/recommend with the provider; performance and automatic service
(Bots).
"This award is an important recognition for us, especially with the
backing of the companies that hire our services and their respective
contact centers. Being a winner in three different categories, in which
we competed with great players in the market, once again demonstrates
Avaya’s commitment to offer high-quality technology to provide the best
experience for our customers as well as their customers," said Marcio
Rodrigues, Director of Avaya Brazil.
"In an increasingly competitive world where the customer experience is
one of the most important drivers of the success, it is very exciting to
receive this recognition from those well-versed in the market and are
aware of the real impact suppliers of technological solutions like Avaya
can have on their clients," said Galib Karim, Vice President of Avaya
for the Americas International region.
This is the fourth year in which Avaya's leadership in IP Telephony is
recognized in the Conarec Awards and the second year in which the
company has been recognized as Technological Partner of the Year.
About Avaya
Avaya is a global leader in digital communications software, services
and devices for businesses of all sizes. Our open, intelligent and
customizable solutions for contact centers and unified communications
offer the flexibility of Cloud, on-premises and hybrid deployments.
Avaya shapes intelligent connections and creates seamless communication
experiences for our customers, and their customers. Our professional
planning, support and management services teams help optimize solutions,
for highly reliable and efficient deployments. Avaya Holdings Corp. is
traded on the NYSE under the ticker AVYA. For more information, please
visit www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
future releases, statements about future products, expected cash savings
and statements about growth, exchange listing and improved operational
metrics. The Company has based these forward-looking statements on its
current expectations, assumptions, estimates and projections. While the
Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are only
predictions and involve known and unknown risks and uncertainties, many
of which are beyond its control. The factors are discussed in the
Company’s Registration Statement on Form 10 filed with the Securities
and Exchange Commission, may cause its actual results, performance or
achievements to differ materially from any future results, performance
or achievements expressed or implied by these forward-looking
statements. For a further list and description of such risks and
uncertainties, please refer to the Company’s filings with the SEC that
are available at
www.sec.gov
.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
View source version on businesswire.com:
https://www.businesswire.com/news/home/20180924005696/en/
Avaya Holdings Corp.
Alex Alias
alalias@avaya.com
Source: Avaya Holdings Corp.