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Avaya Named Winner in Three Categories of the 2018 Conarec Awards


SANTA CLARA, Calif.--(BUSINESS WIRE)-- Avaya Holdings Corp. (NYSE:AVYA) has been awarded in three categories in the fifth Conarec Awards, an event held on September 4 and 5 in São Paulo, Brazil. The company was the winner in the IP Telephony Platform, Technology Partner and Automated Call Distribution categories.

With the technical coordination of the Inteligência Padrão Center (CIP), the Conarec Awards brought a different evaluation approach this year. Technology providers were evaluated unilaterally, by the contracting companies and by the contact center.

Companies were evaluated by the main contact centers and largest contractors in the country according to eight criteria: user experience (UX); cost-benefit; integration with other systems; general satisfaction; quality of attention/multichannel support; possibility to continue/recommend with the provider; performance and automatic service (Bots).

"This award is an important recognition for us, especially with the backing of the companies that hire our services and their respective contact centers. Being a winner in three different categories, in which we competed with great players in the market, once again demonstrates Avaya’s commitment to offer high-quality technology to provide the best experience for our customers as well as their customers," said Marcio Rodrigues, Director of Avaya Brazil.

"In an increasingly competitive world where the customer experience is one of the most important drivers of the success, it is very exciting to receive this recognition from those well-versed in the market and are aware of the real impact suppliers of technological solutions like Avaya can have on their clients," said Galib Karim, Vice President of Avaya for the Americas International region.

This is the fourth year in which Avaya's leadership in IP Telephony is recognized in the Conarec Awards and the second year in which the company has been recognized as Technological Partner of the Year.

About Avaya

Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit

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This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected future releases, statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at . The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

Avaya Holdings Corp.
Alex Alias

Source: Avaya Holdings Corp.

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