Avaya receives the NorthFace Scoreboard award for the fifth time
SANTA CLARA, Calif.--(BUSINESS WIRE)--
Avaya Holdings Corp. (NYSE:AVYA) today announced that it has been
recognized for excellence in customer service by the Customer
Relationship Management Institute (CRMI), LLC. The Institute has listed
Avaya as a winner of the 2017 NorthFace Scoreboard (NFSB) award, which
is presented annually to companies who, as rated solely by their
customers, achieved excellence in customer service during the calendar
year. This marks the fifth year for which Avaya has received the NFSB
award.
“As a leading global provider of the technologies that enable
outstanding customer service, Avaya is compelled to set an example for
optimizing the customer experience,” said Ed Nalbandian, president,
Avaya Services. “Our Services organization continually monitors the
customer journey, emphasizing the right mix of technologies and people
to make sure we deliver an efficient, high-end experience in self and
assisted service. Receiving the NFSB award for the fifth time
underscores the value we place on customer satisfaction and loyalty.”
CRMI methodology measures customer satisfaction with services on a
5-point scale (or an equivalent rating system) in such categories as
technical support, field service, customer service, account management
and professional services. Avaya was recognized based on CSAT survey
responses from its customers, which scored the company at 4.0 or above
out of a possible 5.0 or an equivalent rating system.
According to Forrester Research, “Companies must continue their
obsessive focus on meeting customer expectations to gain customers’
patronage. Customer service is a cornerstone of a company’s strategy and
providing good customer service has quantifiable and provable benefits.”
The report continued: “Companies that deliver a better customer
experience tend to retain more of their customers, get more incremental
purchases from their customers, and attract more new customers through
positive word of mouth.”¹
About Avaya
Avaya is a global leader in digital communications software, services
and devices for businesses of all sizes. Our open, intelligent and
customizable solutions for contact centers and unified communications
offer the flexibility of Cloud, on-premises and hybrid deployments.
Avaya shapes intelligent connections and creates seamless communication
experiences for our customers, and their customers. Our professional
planning, support and management services teams help optimize solutions,
for highly reliable and efficient deployments. Avaya Holdings Corp. is
traded on the NYSE under the ticker AVYA. For more information, please
visit www.avaya.com
Source: Avaya Newsroom
1“Win Funding For Your Customer Service Project”, Forrester
Research, Inc., March 19, 2018
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Avaya
Deborah Lewandowski, 1-630-245-2720
deblewan@avaya.com
Source: Avaya