SANTA CLARA, Calif.--(BUSINESS WIRE)--
Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to
enhance and simplify communications and collaboration, has been named a
winner of the 2018 Aragon Research Innovation Award for Artificial
Intelligence (AI) in People-Centric Collaboration.
For businesses to succeed in the future it is important for them to
embrace digital transformation today. Artificial intelligence, powered
by expanding data sets and more affordable computing resources, provides
powerful technologies for advancing transformative communications
experiences. Avaya’s AI
portfolio helps to enable people-centric collaboration through
capabilities such as:
-
Ava effortless self-service framework that improves chat interactions
and can seamlessly go from chat bot to live chat with a human to
greatly improve performance and customer satisfaction
-
Smart routing that can identify a customer’s characteristics and needs
and match to the best agent to handle their interaction, benefiting
first contact resolution, greater loyalty and higher brand
recognition, or behavioral pairing that optimizes the agent – customer
interaction outcome
-
Conversational Intelligence that provides Agent Assistance based on a
real-time, accurate transcription and natural language understanding
engine that assists in simplifying processes such as after call work,
agent guidance and supervisor alerts
Avaya also includes partners in its AI strategy with the AI Connect
program, that allows customers to access more use cases that work on the
Avaya platform and complements Avaya’s own offers.
"This award is a reflection of our commitment to continuously bring
people-first innovation to our customers and the experiences they
create," said Laurent Philonenko, Senior Vice President, Innovation, of
Avaya. “AI presents powerful capabilities, and harnessing that power
requires a deep understanding of what a great customer experience should
feel like, applied against each stage of customer engagement. That’s
what Avaya’s industry-leading experience provides. We know what great
should feel like, so we can enable our customers with the tools to get
there.”
The Aragon award recognizes providers leveraging visionary use of
technology to not only adapt as markets change, but to actively disrupt
and inform how their markets will evolve. Avaya was formally presented
with the award on December 6th, 2018 at Aragon Transform, the annual
Aragon Research awards ceremony.
The identification of an Aragon Research award winner is not an
endorsement by Aragon
Research of any vendor, product, or service.
Additional Resources
-
See the different ways Avaya can enable customers with AI
technology
-
Learn about Avaya’s A.I.Connect
program: AI-enabled solutions from Avaya and our partners reduce
transaction times, drive agent productivity, and increase customer
satisfaction
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE:AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to expected
feature releases and statements about future products, expected cash
savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at
www.sec.gov
.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
View source version on businesswire.com:
https://www.businesswire.com/news/home/20181207005088/en/
For media inquiries:
Alex Alias
alalias@avaya.com
Source: Avaya Holdings Corp.