View All News

Avaya announces Partner of the Year Awards at Avaya ENGAGE 2018

Top U.S. Partners recognized in Innovation, Midmarket, U.S. Federal, Cloud and Service

NEW ORLEANS, LA--(Marketwired - January 29, 2018) - Avaya ENGAGE -- Avaya (NYSE: AVYA) today honored six U.S. partners for their outstanding support, contribution and commitment to innovation. Avaya's Partner of the Year Awards celebrate leaders across five categories (Innovation, Midmarket, U.S. Federal, Cloud and Service) in addition to presenting an award for Overall U.S. Partner of the Year.

The following winners were announced during Avaya ENGAGE in New Orleans:

  • Innovation Partner of the Year: Arrow Systems Integration, Inc.

Arrow Systems Integration, a unified communications industry leader, used its deep expertise with Avaya solutions to create Connect SDKs for Avaya Breeze. The company launched a Quick-Start IoT Developer Toolkit that provides the resources necessary to implement a proof of concept communications workflow, allowing new workflows to go from concept to reality in a matter of minutes.

  • Midmarket Partner of the Year: Carousel Industries of North America, Inc.

Carousel Industries helps IT and business leaders drive innovation through integrated solutions. As a trusted Avaya partner, Carousel followed up staggering growth in 2016 to achieve outstanding sales of Avaya Midmarket solutions over the past year. Their sales staff of more than 250 field and 40 inside sales associates hold over 100 midmarket certifications. Carousel's midmarket success is due to its vertical expertise, loyal customer base, growth-focused salesforce, and deeply-rooted strategic relationship with Avaya.

  • US Federal Partner of the Year: Ronco

Ronco doubled down and continued to lead with Avaya in deals they were pursuing in both their Commercial markets and in the Federal space. Their commercial revenue grew an outstanding 70% while their Federal practice increased by a staggering 700% in Fiscal Year 2017. This growth was achieved by developing personal relationships with their end users to ensure they truly understood their customers' requirements and were well positioned to deliver the Avaya solutions that best met those needs.

  • Cloud Partner of the Year: AT&T

Within the first year of launching Avaya Cloud Communications and Contact Center Service (ACCS-E), AT&T contracted with three US-based national clients and built a funnel of 50+ opportunities. AT&T's offer roadmap for FY18 includes expansion globally, inclusion of Breeze and Oceana, and a launch of Powered by Avaya IP Office for mid-market.

  • Service Partner of the Year: ConvergeOne, Inc.

ConvergeOne is a single-source provider for IT needs, from phone systems and computer networks, to hardware and application development. Following up last year's wins for Avaya Service Partner of the Year and Overall Partner of the Year, ConvergeOne again delivered incredible results in 2017 that include best-in-class retail, wholesale, co-delivery on-time renewal rate, and percent of upgrades sold with retail maintenance. The company also had outstanding success positioning Avaya solutions to our customers through upgrades and greenfield opportunities that resulted in the overall growth of its maintenance base.

  • Overall Partner of the Year: Cincinnati Bell Technology Solutions, Inc.

Cincinnati Bell Technology Solutions carries a three-decade-long tradition as an outstanding Avaya partner. Focused on Enterprise and Upper-Midmarket, the company serves a wide range of customer verticals across the entire Avaya solution portfolio. Standing side by side with Avaya, CBTS grew its Avaya business with YoY product increases of 55 percent and services growth of 5 percent. With an increased focus on customer satisfaction, the company also increased its CSAT scores by 6 percent year over year.


"Our partners are integral to Avaya's success, so I'd like to congratulate all of our award winners for their commitment to customers and their passion for results over the past year. I'd also like to thank all the partners who joined us at Avaya ENGAGE this week. By continuing to focus on innovation and giving our customers the tools they need to transform their business, we will succeed together."

-- Gary Levy, Vice President of U.S. Channels, Avaya

About Avaya

Avaya enables the mission critical, real-time communication applications of the world's most important operations. As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications -- offered on premises, in the cloud, or a hybrid. Today's digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Cautionary Note Regarding Forward-Looking Statements

This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company's Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company's filings with the SEC that are available at The Company cautions you that the list of important factors included in the Company's SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr and the Avaya Connected Blog.

Categories: Press Releases
View All News