SANTA CLARA, Calif.--(BUSINESS WIRE)--
This Christmas, Avaya Holdings Corp. (NYSE: AVYA) is using its industry-leading
contact center solutions to help track Santa’s progress and ensure
his safety as he travels the skies spreading good cheer around the
world. The 63rd
annual NORAD Tracks Santa, begins December 24 through Christmas Day,
December 25, with thousands of volunteers staffing the NORAD hotline to
answer tens of thousands of calls from children of all ages tracking
Santa’s progress.
During the 20-hour period in 2017, more than 1,500 hotline volunteers
answered a record 126,103 calls to the NORAD Tracks Santa 1-877 HI-NORAD
hotline. The NORAD Tracks Santa website, available in eight languages,
received 18 million visitors. 1.5 million people asked their Alexa
devices “Hey, Alexa, where’s Santa?” and more than 3 million people
tracked Santa on the ‘NORAD Tracks Santa Claus’ app.
The mission critical Avaya customer engagement technology, which
supports the North American Aerospace Defense Command (NORAD) Operations
Center at Peterson Air Force Base in Colorado Springs, Colo., helps
volunteers carefully monitor Santa’s travels and ensure his safety using
radar, satellites, planes and ‘Santa Cams’ strategically positioned
worldwide. Volunteers share that information with callers as Santa soars
through the night skies across the globe.
The same Avaya Government Solutions used by NORAD Tracks Santa is also
deployed by other government agencies. As a result, it has been
extensively tested by the Department of Defense Joint Interoperability
Test Command (JITC) and is certified to be ‘Santa-ready.’ Avaya’s
contact center solutions handle millions of customer calls, web chats,
and texts around the world each day, serving the largest banks, health
systems, airlines and government agencies.
“Each click, call, email, and social media post counts in a customer’s
journey and each touch must be met with complete satisfaction no matter
who or where,” said Jerry Dotson, VP, Avaya Government Solutions. “The
capability to handle interactions across a variety of platforms makes
for happier customers and constituents. Each interaction could be a
child calling Santa to find out how far away he is, a solider sending
holiday greetings to his family or a customer calling a bank’s call
center agent to see if a check cleared–All interactions matter. We are
proud to serve so many, including the NORAD Tracks Santa program.”
“We are hoping for another record setting year for NORAD Tracks Santa
and a delightful experience for each and every caller and volunteer,”
said Major Mark Lazane, NORAD Tracks Santa Program Manager. “As we know
each call matters, so we’re happy to have Avaya’s trusted technology
behind us ensuring that we can support the hundreds of thousands of
calls and interactions jammed into a short 24 hour period.”
The NORAD Tracks Santa Web site features family-friendly games, videos
and information about Santa. Details about Santa’s travels will also be
available on December 24 through social media, including www.youtube.com/noradtrackssanta,
https://twitter.com/NoradSanta
and https://www.instagram.com/noradtrackssanta_official/
.
The 1-877-HI-NORAD (1-877-446-6723) hotline is scheduled to start at 4
a.m. MST on Dec. 24 and end on 12 a.m. MST, Christmas morning.
About Avaya Government Solutions
Avaya Government Solutions offers communication and collaboration
solutions to support citizens, government employees and warfighters.
With our technology and professional services team, agencies can bring
the right people together with the right information at the right time.
For more information, visit www.avayagov.com.
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, availability
and effectiveness of new products and features. The Company has based
these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes these
expectations, assumptions, estimates and projections are reasonable,
such forward-looking statements are only predictions and involve known
and unknown risks and uncertainties, many of which are beyond its
control. The factors are discussed in the Company’s Registration
Statement on Form 10 filed with the Securities and Exchange Commission,
may cause its actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. For a further
list and description of such risks and uncertainties, please refer to
the Company’s filings with the SEC that are available at
www.sec.gov
.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
View source version on businesswire.com:
https://www.businesswire.com/news/home/20181217005111/en/
For Media Inquiries:
Alex Alias
alalias@avaya.com
Source: Avaya