Includes Cloud UC with voice and video, meetings, team collaboration,
and content sharing
SANTA CLARA, Calif.--(BUSINESS WIRE)--
Avaya Holdings Corp. (NYSE:AVYA) today announced that the new Avaya IP
Office™ release is now available globally. Avaya IP Office helps
businesses drive greater productivity and streamline collaboration
through a single application for all communications channels, meetings,
team collaboration and content sharing. Avaya IP Office adds support for
Avaya Equinox®, the company’s signature UC experience, as well as other
new capabilities that provide an enterprise-level experience with the
ease of use and management that small and midsize businesses require.
“The Avaya IP Office solution serves an enormous base -- 26 million
users and growing -- and we continue to evolve the solution in ways that
support businesses ability to be agile and collaborative,” said Chris
McGugan, SVP, Solutions and Technologies, Avaya. “By providing a single
app to access all the tools they need to efficiently communicate and
collaborate, we’re truly enabling teams to work smarter, not harder.”
The enhanced IP Office solution includes Avaya’s innovative unified
communications and collaboration capabilities and can deliver greater
value through flexible deployment options – cloud, hybrid and
on-premises. Avaya IP Office can leverage the unique Avaya Vantage and
newest J Series desktop phones for voice and video, in addition to the
Avaya Equinox soft and mobile clients. For European customers, the
solution also nearly doubles scalability for DECT users.
“As businesses move their communications and collaboration capabilities
to the cloud, they look for robust, business-grade solutions delivering
familiar, yet enhanced user and admin experiences,” said Elka Popova,
Vice President and Senior Fellow, Connected Work and Digital Experience
at Frost & Sullivan. “With support for Avaya Equinox and all deployment
options, Avaya IP Office offers partners and small and midsize business
customers a proven UC solution with an advanced, contemporary user
interface designed for highly mobile and collaborative work
environments. Avaya made a commitment to shift its solutions portfolio
to the cloud and the launch of Avaya IP Office with Avaya Equinox shows
that the vendor is delivering on its promise.”
For the small business, a new highly affordable, cradle-to-grave
reporting and tracking package improves measurement of call activities
to enable even the smallest of organizations to enhance customer
engagement. Avaya Chronicall for IP Office, OEM’d from Avaya DevConnect
partner Xima, provides over 50 standard plus customizable reports that
support visual call management, customizable displays and agent
performance, and is available in both on-premises and Powered by Avaya
IP Office cloud deployments.
“As a solution provider and intermediary between vendors and clients,
it’s important that we have a record of live conversations to ensure
that we have a reference point of critical elements affecting a client’s
satisfaction,” said Derek Gray, Carousel Cloud Solutions Specialist.
“Chronicall with IP Office logs everything that happens on the call,
providing us with call history, recording and real-time reporting, with
a clean, easy to use interface. This not only provides us with what we
need, but is also a perfect fit for our customers.”
Partners utilizing Avaya’s Powered by IP Office cloud platform also
benefit from these new capabilities and can offer them to new or
existing customers in either a full cloud or hybrid cloud deployment
delivery model. Partners will also have new installation wizards and
management tools to make it even easier and faster to deploy and manage
both premises-based and cloud options. For example, the new Cloud
Operations Manager simplifies administration of large multi-customer
cloud deployments, upgrades, patching and application inventory with
role-based administration that helps ensure security.
Read
the blog about the new capabilities of Avaya IP Office.
About Avaya
Avaya is a global leader in digital communications software, services
and devices for businesses of all sizes. Our open, intelligent and
customizable solutions for contact centers and unified communications
offer the flexibility of Cloud, on-premises and hybrid deployments.
Avaya shapes intelligent connections and creates seamless communication
experiences for our customers, and their customers. Our professional
planning, support and management services teams help optimize solutions,
for highly reliable and efficient deployments. Avaya Holdings Corp. is
traded on the NYSE under the ticker AVYA. For more information, please
visit www.avaya.com
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as “anticipate,” “believe,” “continue,”
“could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,”
“plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, availability
and effectiveness of new products and features. The Company has based
these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes these
expectations, assumptions, estimates and projections are reasonable,
such forward-looking statements are only predictions and involve known
and unknown risks and uncertainties, many of which are beyond its
control. The factors are discussed in the Company’s Registration
Statement on Form 10 filed with the Securities and Exchange Commission,
may cause its actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. For a further
list and description of such risks and uncertainties, please refer to
the Company’s filings with the SEC that are available at
www.sec.gov
.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
View source version on businesswire.com:
https://www.businesswire.com/news/home/20180604005687/en/
Avaya Holdings Corp.
Deborah Lewandowski, 630-245-2720
Deblewan@avaya.com
Source: Avaya Holdings Corp.