SANTA CLARA, Calif.--(BUSINESS WIRE)--
Avaya Holdings Corp. (NYSE: AVYA) today announced that Palace
Resorts, the company setting the standard in five-star,
all-inclusive resort accommodations, has implemented Avaya Contact
Center technology solutions to create unparalleled customer service
through a seamless guest and employee connection to experience the
luxury and comfort "All Inclusive" of the "Palace Experience."
With more than 30 years of hospitality, Palace Resorts has 11 resort
hotels located in cities across Mexico and in Ocho Rios, Jamaica,
offering 5,500 exclusive rooms and welcoming more than two million
guests a year, served by eleven thousand employees.
Palace Resorts had an outsourced solution for customer service to manage
reservations but, it needed to optimize its operational performance and
call center solution to ensure a higher-quality customer experience and
increased the engagement. The company determined a private cloud-hosted
Contact Center solution was the best option. Avaya's cloud-based Contact
Center solution was selected based on experience, capabilities and
reliability.
"Since the Avaya Contact Center implementation, we have increased our
productivity with fewer agents, resulting in greater guest satisfaction
and a 30 percent increase in reservations, all while allowing us to
lower costs," said Fernando Benítez, IT Corporate Director, Palace
Resorts. "Avaya technology allows us to have a single data center with
decentralized operations in multiple countries. This has allowed us to
grow and be prepared for any contingency, such as an earthquake or
hurricane, that in the geographies where we are located are risks that
we must consider guaranteeing the continuity of our business and the
satisfaction of our customers."
"Avaya is focused intently on building experiences that will propel
customers into the future of the omnichannel contact center," said
Gabriel Rodríguez, Director Avaya México. "We’re giving customers like
Palace Resorts a platform that extends across delivery models and
includes breakthrough technology. Combined with an understanding of
today’s mobile users, we’re providing a powerful platform for shaping
intelligent connections to facilitate digital transformation for
businesses of any size. Once we evaluated the needs and challenges of
the Palace Resort we offered to the company a tailor-made solution based
on our expertise in the hospitality industry and our optimized services
and solutions."
About Avaya
Avaya is a global leader in digital communications software, services
and devices for businesses of all sizes. Our open, intelligent and
customizable solutions for contact centers and unified communications
offer the flexibility of Cloud, on-premises and hybrid deployments.
Avaya shapes intelligent connections and creates seamless communication
experiences for our customers, and their customers. Our professional
planning, support and management services teams help optimize solutions,
for highly reliable and efficient deployments. Avaya Holdings Corp. is
traded on the NYSE under the ticker AVYA. For more information, please
visit www.avaya.com.
About Palace Resorts
With ten oceanfront resorts overlooking sparkling turquoise waters,
Palace Resorts sets the highest standards for five-star all-inclusive
vacations in Mexico and Jamaica. Offering luxurious and spacious
accommodations accentuated by signature in-room double whirlpool tubs,
nightly entertainment, the Caribbean & Mexico’s most extravagant spas, a
premier Jack Nicklaus signature golf course, Palace Resorts sets the
stage for a truly exceptional experience for travelers. The unparalleled
level of service and comfort found at each property makes Palace Resorts
a leading provider of world-class resort vacations. For more
information, visit www.palaceresorts.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, the delivery
of a cloud platform, the availability of features such as agent quality
software applications and Intelligent Wire services, and the Company’s
move to Big Data, Machine Learning and AI. The Company has based these
forward-looking statements on its current expectations, assumptions,
estimates and projections. While the Company believes these
expectations, assumptions, estimates and projections are reasonable,
such forward-looking statements are only predictions and involve known
and unknown risks and uncertainties, many of which are beyond its
control. The factors are discussed in the Company’s Registration
Statement on Form 10 filed with the Securities and Exchange Commission,
may cause its actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. For a further
list and description of such risks and uncertainties, please refer to
the Company’s filings with the SEC that are available at
www.sec.gov
.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, in light of these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
View source version on businesswire.com:
https://www.businesswire.com/news/home/20181107005012/en/
Avaya
Alex Alias
alalias@avaya.com
Source: Avaya Holdings Corp.