DUBAI, United Arab Emirates--(BUSINESS WIRE)--
Smart
Link, a subsidiary of Al Khaleej for Training and Education and a
leading Saudi-based Business Process Outsourcing (BPO) company, has
teamed up with Avaya
Holdings Corp. (NYSE:AVYA) to accelerate Smart Link’s expansion and
the diversification of its digital services portfolio.
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Avaya signs a Memorandum of Understanding with Smart Link during GITEX Technology Week 2018 (Photo: Business Wire)
The two companies signed a Memorandum of Understanding (MoU) during GITEX
Technology Week with a focus on digital and cloud-based solutions
that will enable Smart Link to have greater agility and flexibility in
meeting its customers’ demands for digital services.
In alignment with Saudi Vision 2030, Smart Link is digitalizing and
automating all possible duties to increase its human value while
delivering cutting-edge communication solutions to connect government
and private organizations to their customers.
Through the MoU, Avaya will leverage its combined strengths in
communications technologies and strategic business consulting to
cooperate with Smart Link in designing a digital transformation road map
that supports Smart Link’s workforce in communicating and collaborating
with customers in real time. The resulting digital roadmap will target
areas where Smart Link can expand its current offerings, while scaling
up its services through a cloud-based infrastructure. Smart Link will
use Avaya Contact Center as a Service (CCaaS) solutions to roll out
cloud-based services to the Kingdom of Saudi Arabia.
Quoting Managing Director of Smart Link, Mr. Safwan Al Khatib:
“As a leader in our field in the Kingdom of Saudi Arabia, we aim to set
an example for what can be achieved – and this includes delivering a
superior service for our clients in line with the quality products they
purchase from us. Avaya’s unique expertise across enterprise
communications will deliver the solutions needed to expand our
capabilities and offer businesses an unparalleled customer experience.
Accordingly, partnering with Avaya will enable us to take our business
to the next level.”
Quoting Fadi Hani, Vice President - Middle East, Africa and Turkey at
Avaya: “This latest initiative with Smart Link will enable us to
support the company in two ways—as a business advisor and as a provider
of world-class technology solutions. Despite operating in a competitive
industry, Smart Link has constantly focused on adopting the digital
tools required to grow their value with customers. We look forward to
helping them to meet these ever-changing expectations across digital and
human touch points.”
Source: Avaya Newsroom
View source version on businesswire.com:
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Avaya
Iman Ghorayeb, +97144048275
ighorayeb@avaya.com
Source: Avaya Holdings Corp.