Differentiated AI solutions strengthen workforce productivity
SANTA CLARA, Calif.--(BUSINESS WIRE)--
Avaya Holdings Corp. (NYSE: AVYA) today announced further expansion of
its unique A.I.Connect ecosystem with new partners and partner offers,
including an increased focus on incorporating new Artificial
Intelligence (AI) capabilities into its Unified Communications (UC)
solutions. Knowmail and over.ai are the newly designated A.I.Connect
partners with solutions aligned to Avaya’s overall UC and collaboration
strategies. They join the broader Avaya ecosystem of companies
collaborating on the use of AI and machine learning technologies for
Unified Communications and Contact Center, including Verint, with whom
Avaya recently expanded its partnership inclusive of additional
AI-powered and Cloud solutions.
Avaya’s vision for AI in Unified Communications includes strengthening
workforce productivity in four key ways:
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Effortless Prioritization – enabling employees to deal with
massive amounts of content such as email, IM, messages, and calls by
intelligently prioritizing and responding to the most pressing items
first.
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Smart Communications – leveraging presence to enable “best
choice first” and anticipating optimal channels for communications
with peers and workgroups.
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Streamlined Interactions – offering timely suggestions and
voice activation of communication services, simplifying manual or
point-and-click interfaces required by many different communications
channel choices today.
-
Optimized Decisions – Providing personalized visibility to
complete, relevant data sets that is all too often lost from view or
difficult to find.
“Avaya’s deep expertise in creating communications and collaboration
experiences for enterprise workers leverages AI capabilities for natural
language understanding and personal assistants. With the addition of new
AI solutions from companies like Knowmail, over.ai and others, our
A.I.Connect initiative continues to expand the ecosystem helping to
provide optimal AI capabilities for strengthening workforce engagement
across omnichannel communications,” said Eric Rossman, Avaya Vice
President, Alliances and Partnerships.
“Avaya continues to aggressively position AI as a critical element of
both the UC and Contact Center strategies offered to their clients,”
said Zeus Kerravala, Principal Analyst at ZK Research. “Building off the
long-standing success of their DevConnect Program, Avaya’s A.I.Connect
initiative allows them to capitalize upon the expertise of their
ecosystem for a wide range of use cases, helping enterprises establish
early leadership positions through the application of analytical and
predictive capabilities enabled by AI and Machine Learning capabilities.”
Founded in 2014 with the mission to liberate employees from the agony of
information overload, Knowmail supports effortless prioritization by
providing a highly secure, personalized AI email productivity capability
to Avaya’s Unified Communications clients, offering the user a choice of
visual, voice, or mixed experiences.
“We’re excited to be part of Avaya’s A.I.Connect ecosystem, and to bring
the power of personalized communications to the Avaya customer base,”
said Haim Senior, CEO of Knowmail. “Through our relationship, Knowmail
and Avaya are capable of delivering a wholly new productivity
experience, offering email prioritization by urgency, along with
predicted next-best-actions to increase focus, quickly get things done,
save time, and stay organized, all within the Avaya Vantage desktop
smart phone. This allows professionals more focus and flexibility in
their workday, completing urgent tasks even before they can boot and
login to their computer in the morning.”
over.ai is an AI-enabled voice platform that tackles complex tasks by
embracing natural language processing technology and allowing end users
to engage naturally, to create a fundamental shift in human-computer
interactions. Evolving from point-and-click to listen-and-enable
interactions, over.ai will bring voice-enabled AI that streamlines
communications tasks on Avaya platforms through listening, understanding
and learning from its own environment in real-time.
“Enabling organizations to enhance their user experience across every
channel will have an enormous impact on productivity and communication,”
said Noam Fine, over.ai CEO. “We’re excited to be able to link over.ai’s
Voice AI Cognitive Services with Avaya solutions and make this a
reality.”
In addition, Avaya continues to deepen its overall AI and Cloud strategy
for the contact center with an expanded resale agreement with existing
A.I.Connect partner Verint. Through this broader arrangement, Avaya
customers are now able to obtain powerful AI-enabled solutions that
deliver actionable insights across text and speech channels, plus key
knowledge management, feedback and online community capabilities
directly through Avaya and authorized Avaya channel partners.
About A.I.Connect
A.I.Connect is a consortium of companies dedicated to supporting and
promoting the interoperability and value of artificial intelligence and
machine learning within enterprise communications. Established by Avaya
in 2017, the initiative creates a community of technology firms who can
collaborate on creating the broadest set of technology options of AI
capabilities for Avaya customers worldwide to deliver more engaging
experiences to their own employees and end customers. More information
on A.I.Connect can be found at www.avaya.com/aiconnect.
Technology firms interested in joining the A.I.Connect ecosystem can
request consideration through aiconnect@avaya.com.
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE:AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
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.
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Source: Avaya Newsroom
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For media inquiries:
Alex Alias
alalias@avaya.com
Source: Avaya Holdings Corp.