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Avaya Cloud Solutions Help Create Enhanced Customer Experiences, Drive Business Growth and Reduce Costs for More Customers Globally

05-29-2019

Avaya is showcasing its cloud offerings at ENGAGE Latin America event this week

MEXICO CITY--(BUSINESS WIRE)-- Avaya ENGAGE® Latin America 2019-- Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, continues to see increased adoption of its cloud solutions across a wide range of industries including financial services, manufacturing, retail, pharmaceutical, energy, government agencies, hospitality and more. Organizations of all kinds are choosing Avaya OneCloud solutions to deliver improved customer experiences.

Avaya OneCloud for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), provide enterprise organizations with a fast, convenient and automated path to the benefits of cloud communications. Avaya has approximately 3.7 million cloud seats between its public and private offerings, and continues to experience significant growth in new cloud customers. The company will showcase Avaya OneCloud solutions and more, at its ENGAGE Latin America user conference being held at the Banamex Convention Center in Mexico City, May 30, 2019.

The Youth Olympic Games, organized by the International Olympic Committee since 2010, involve over four thousand athletes between the ages of 14 and 18 from 206 countries competing in over 32 sports in multiple locations. For the most recent games, host city Buenos Aires, Argentina chose Avaya OneCloud as the communication infrastructure for the 19 locations. The operation demanded 24/7 service for the 12 days of the games. “The Avaya cloud solution was the main means of communication linking the various technology centers supporting the event. Avaya is a solid brand, with a proven track record, a robust cloud solution and good technical performance,” explained Sergio Richetti, general director of infrastructure for the Buenos Aires information systems agency.

REGUM is a financial technology services company dedicated to training, consulting and investment services in the financial market with offices in Chile, Uruguay and soon in Peru. “Our growth at a regional level required a cloud communication solution that would allow us to be interconnected, without losing the closeness with our customers, which is the main value of our business. With the Avaya OneCloud solution we can open offices anywhere in the world and quickly connect them. Among other features, this solution allows us to record our sales calls, which has helped us to significantly improve our services,” said Rodolfo Grela, Director and General Manager, REGUM.

Impower Solutions provides technology and services enabling impactful digital communication between businesses and customers, serving more than 20,000 organizations with direct, private and scalable messaging solutions. “Avaya OneCloud has made it easy for our customers to scale up to thousands of end-users quickly and easily, and we can spin up new use cases in a matter of hours,” said Adi Bittan, Impower co-Founder and CEO. “It also provides a development platform and APIs to communications-enable any applications, workflow or business process, and we view Avaya OneCloud as a platform that not only meets our needs today, but can also meet them in the future. We are well-positioned for growth, and Avaya is a key partner for us in our journey.”

Based in Toronto, Canada, Stacey Cohen Design (SCD) is a fast-growing, residential and commercial design firm. For small businesses, presenting a professional image to existing and potential clients is critical. SCD knew it was time for a change and made the switch to a Powered By Avaya IX cloud solution for unified communications. “Avaya made it easy for us to move to the cloud,” said CEO Stacey Cohen. “Powered By Avaya IX is a good value, and having all communications under one umbrella has done great things for us.”

“Avaya is committed to delivering solutions that help enable our customers to create enhanced experiences across their business,” said Gaurav Passi, President, cloud business group, Avaya. “We are seeing increased traction in adoption across all parts of our cloud portfolio. We now have over 3.7 million cloud seats globally, and we’re excited to help companies across diverse industries find the right mix of cloud deployment options for unified communications and contact center the way that best meets their needs.”

Avaya OneCloud UC and CC solutions are provided through a network of data centers for availability in 34 countries. The company will continue to expand its network of global data centers in the coming months to meet the growing needs of customers worldwide.

Additional Resources

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

For media inquiries:
Alex Alias
alalias@avaya.com

Source: Avaya Holdings Corp.

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