View All News

Avaya Intelligent Hotel Room Experience Puts Guests in Complete Control with Customizable Digital Concierge


Increases Customer Loyalty and Drives Additional Hotel Revenue

MINNEAPOLIS--(BUSINESS WIRE)-- HITEC2019 – Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today introduced its new Intelligent Hotel Room Experience package for partners and hospitality customers. The Intelligent Hotel Room Experience includes the award-winning Avaya Vantage™ portfolio of Avaya IX™ Multimedia Devices as the smartphone application platform designed to transform any hotel room for a unique guest experience. This digital concierge can provide services at the touch of a screen or even on voice command, including venue information, promos, a city guide, in-room dining, housekeeping, spa reservations, restaurant bookings, thermostat control, door lock, door camera, plus IPTV and set-top-box integration.

The Avaya Intelligent Hotel Room Experience – including devices, application, customization and integration – is now orderable as a packaged offer from Avaya. Previously, Avaya partners or customers would have had to work with third party application providers for the development and support of this type of solution. Now they can easily purchase an end-to-end integrated solution they can trust and that is backed up by Avaya’s global support team.

“Every guest desires a first-class experience, and that should begin the moment they step into their hotel room. With the Avaya Intelligent Hotel Room Experience, centered around the Avaya Vantage desktop smartphone, we’re enabling leading hotels and resorts to provide the experiences that convert customers into fans,” said Chris McGugan, senior vice president, Solutions & Technology, Avaya. “Avaya understands that fans are brand advocates who not only represent repeat business, but drive the word-of-mouth that is vital to the hospitality industry.”

The Avaya Vantage is an all-glass, Google Play Store certified programmable smart device that can run cloud-based applications and supports wired and wireless connectivity. The Intelligent Hotel Room Experience uses the Avaya Vantage device in conjunction with the Avaya Breeze CSDK tool. This solution has multiple integration points into the hotel, including room controls, point-of-sale systems, property management systems, hotel service providers, hotel communications, social media posting sites, IPTV controls and third-party reservation systems.

The Avaya Intelligent Hotel Room Experience is one result of the extensive ecosystem of Avaya Vantage application developer partners and solutions that Avaya is actively expanding.

“Hospitality is the #1 vertical opportunity for advanced IP media devices like the Avaya Vantage. We expect the overall market for these devices to grow at 11.2% CAGR in terms of shipments between 2018 and 2025,” said Alaa Sayed, ICT industry director, Frost & Sullivan. “This is the highest growth rate of any phone category that we track, and with its focus and investment in providing unique solutions for this market, Avaya is enabling the hospitality industry to create experiences that matter for their guests.”

Avaya also announced further portfolio capabilities, including additional devices for the Avaya IX™ Hospitality portfolio. Avaya IX Hospitality Phones H109 and H129 address hospitality customer demand for analog phone sets that can deliver an Avaya-quality experience directly to hotel guests without requiring room rewiring to support Ethernet connections. Since their introduction last year, Avaya IX Hospitality Phones are being adopted by resorts all over the world, and receiving high marks from their guests.

To support the special guest experiences that hotels and resorts provide through their unique brand identities and interior designs, Avaya has also introduced customizable faceplates and a white color option for its Avaya IX IP Phones. Now Avaya’s hospitality customers can provide a seamless and unique look for their room phones that supports the personality, desirability and familiarity their brand represents to valued guests.

In addition to working with Avaya’s communications solutions, each of these devices support “open” connectivity to the on-premise or cloud communications platform of choice.

Additional Resources

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at . The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

For media inquiries:
Alex Alias

Source: Avaya Holdings Corp.

Categories: Press Releases
View All News