Increases Customer Loyalty and Drives Additional Hotel Revenue
MINNEAPOLIS--(BUSINESS WIRE)--
HITEC2019 – Avaya Holdings Corp. (NYSE: AVYA), a global
leader in solutions to enhance and simplify communications and
collaboration, today introduced its new Intelligent Hotel Room
Experience package for partners and hospitality customers. The
Intelligent Hotel Room Experience includes the award-winning Avaya
Vantage™ portfolio of Avaya IX™ Multimedia Devices as the smartphone
application platform designed to transform any hotel room for a unique
guest experience. This digital concierge can provide services at the
touch of a screen or even on voice command, including venue information,
promos, a city guide, in-room dining, housekeeping, spa reservations,
restaurant bookings, thermostat control, door lock, door camera, plus
IPTV and set-top-box integration.
The Avaya Intelligent Hotel Room Experience – including devices,
application, customization and integration – is now orderable as a
packaged offer from Avaya. Previously, Avaya partners or customers would
have had to work with third party application providers for the
development and support of this type of solution. Now they can easily
purchase an end-to-end integrated solution they can trust and that is
backed up by Avaya’s global support team.
“Every guest desires a first-class experience, and that should begin the
moment they step into their hotel room. With the Avaya Intelligent Hotel
Room Experience, centered around the Avaya Vantage desktop smartphone,
we’re enabling leading hotels and resorts to provide the experiences
that convert customers into fans,” said Chris McGugan, senior vice
president, Solutions & Technology, Avaya. “Avaya understands that fans
are brand advocates who not only represent repeat business, but drive
the word-of-mouth that is vital to the hospitality industry.”
The Avaya Vantage is an all-glass, Google Play Store certified
programmable smart device that can run cloud-based applications and
supports wired and wireless connectivity. The Intelligent Hotel Room
Experience uses the Avaya Vantage device in conjunction with the Avaya
Breeze CSDK tool. This solution has multiple integration points into the
hotel, including room controls, point-of-sale systems, property
management systems, hotel service providers, hotel communications,
social media posting sites, IPTV controls and third-party reservation
systems.
The Avaya Intelligent Hotel Room Experience is one result of the
extensive ecosystem of Avaya Vantage application developer partners and
solutions that Avaya is actively expanding.
“Hospitality is the #1 vertical opportunity for advanced IP media
devices like the Avaya Vantage. We expect the overall market for these
devices to grow at 11.2% CAGR in terms of shipments between 2018 and
2025,” said Alaa Sayed, ICT industry director, Frost & Sullivan. “This
is the highest growth rate of any phone category that we track, and with
its focus and investment in providing unique solutions for this market,
Avaya is enabling the hospitality industry to create experiences that
matter for their guests.”
Avaya also announced further portfolio capabilities, including
additional devices for the Avaya IX™ Hospitality portfolio. Avaya IX
Hospitality Phones H109 and H129 address hospitality customer demand for
analog phone sets that can deliver an Avaya-quality experience directly
to hotel guests without requiring room rewiring to support Ethernet
connections. Since their introduction last year, Avaya IX Hospitality
Phones are being adopted by resorts all over the world, and receiving
high marks from their guests.
To support the special guest experiences that hotels and resorts provide
through their unique brand identities and interior designs, Avaya has
also introduced customizable faceplates and a white color option for its
Avaya IX IP Phones. Now Avaya’s hospitality customers can provide a
seamless and unique look for their room phones that supports the
personality, desirability and familiarity their brand represents to
valued guests.
In addition to working with Avaya’s communications solutions, each of
these devices support “open” connectivity to the on-premise or cloud
communications platform of choice.
Additional Resources
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
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Source: Avaya Newsroom
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Alex Alias
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Source: Avaya Holdings Corp.