Intelligent App Can Help Save Lives by Eliminating Outdated Methods
of Finding Physicians, Managing Patient Location and Tracking Critical
Information
ORLANDO, Fla.--(BUSINESS WIRE)--
HIMSS 2019 —Avaya Holdings Corp. (NYSE: AVYA), a
leading provider of communications solutions for the healthcare
industry, today introduced Avaya IX Attendant Solution for Healthcare,
leveraging the power of unified communications to give hospital
personnel the ability to quickly and efficiently manage, locate and
communicate with staff and departments, patient rooms, and codes, all
from a single application with streamlined workflows and media channels
they choose.
A patient’s care team must be able to coordinate treatment effectively
and efficiently to provide high-quality care. Yet the tools care teams
today often rely upon are still paper, sticky notes, faxes, and a
multitude of screens and applications to manage critical communication
needs. Avaya is digitally transforming these antiquated processes and
providing healthcare systems with a powerful, visual, easy-to-use,
web-based tool.
“Patient experience is top-of mind at Scripps Health,” said Christian
AbouJaoude, Sr. Director Enterprise Architecture, Scripps Health. “Our
main goal this year is to innovate in the way we deliver healthcare. The
Avaya communications platform allows us to improve collaboration among
the care teams, and with our patients, resulting in improved more
efficient operations leading to a positive patient experience.”
Avaya IX Attendant Solution for Healthcare, part of the Avaya
Intelligent Experiences (IX) communications platform, now enables
healthcare personnel to better coordinate care team activities,
resulting in superior patient care and better experiences for patients
and their families.
Key benefits of Avaya IX Attendant Solution for Healthcare:
-
Web-based environment can easily search departments, named staff,
on-call staff, and patient bed assignments from a single interface to
better manage and understand which doctors and nurses are available at
any given moment and locate patients quickly and easily
-
Enables hospital staff to simply set up on-call schedules plus
identify and resolve schedule gaps with click-to-call, text or email
notification based on preferred methods of contact
-
Intuitive bed management and tracking including point-and-click bed
management rules and availability, preference setting for VIP and
do-not-call patients, and physician instructions now at the fingertips
of the care team
-
Incoming calls visually show details and contextual history, reducing
the caller’s time in queue and helping to ensure the call is correctly
routed the first time
-
Staff are contacted over their media of choice, with more control and
context over their availability, keeping them aware of their on-call
obligations and improving responsiveness to patient and care team
member calls
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Provides streamlined workflow for codes when every moment matters, and
provides closed loop communications to help ensure that codes are
being addressed
-
Integrates with existing bed management–EHR systems and IoT and
Security infrastructure
“A flexible communications solution is critically important to the
successful digital transformation of health care systems, which are
relied upon to provide life-saving care for patients,” said Tara
Mahoney, Senior Director, Global Healthcare Practice Leader, Avaya.
“Avaya IX Attendant for Healthcare connects people with context they
need to optimize operations and reduce risk. Improved communication will
positively impact the efficiency of the organization, along with helping
to improve the patient experience.”
“One of the exciting aspects of our partnership with Avaya is
championing innovation by working closely together to define the
requirements and participate in the development process of their new
Avaya IX Attendant for Healthcare, which we plan to deploy in the March
timeframe,” added AbouJaoude. “Our internal business partners are
heavily involved in this development process and they are witnessing
their ideas transform and come to life in the software. This is one of
the most rewarding experiences any IT professional can hope for.”
To learn more about Avaya’s Healthcare solutions visit us at booth #6541
at the HIMSS Global Conference & Exhibition 2019 at the Orange County
Convention and Exhibition Center in Orlando, FL from February 11-15.
For more information about Avaya Healthcare solutions:
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
About Scripps Health
Scripps Health is a nonprofit integrated health care delivery system
based in San Diego, California. Scripps treats more than 750,000
patients annually through the dedication of 3,000 affiliated physicians
and more than 15,000 employees among its five acute-care hospital
campuses, home health care services, 27 outpatient centers and clinics,
and hundreds of affiliated physician offices throughout the region.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
View source version on businesswire.com:
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Alex Alias, Avaya
alalias@avaya.com
Source: Avaya Holdings Corp.