Company also unveils new solution naming and innovations in converged
communications, expands partner ecosystem
AUSTIN, Texas--(BUSINESS WIRE)--
Avaya ENGAGE 2019-- Avaya Holdings Corp. (NYSE:AVYA) opened its
annual Avaya ENGAGE conference, Jan. 20-23, for the world’s largest
community of contact center and unified communications users, and
introduced new innovations to simplify and enhance converged business
communications. Among the announcements, the company is unveiling a
simplified branding architecture for its solutions portfolio, based on
input from customers and partners, that reflects the wealth of
experience Avaya brings to bear for customers as they transform
digitally and move their communications to the cloud.
Avaya Intelligent Xperiences - or Avaya IX - encompasses the entire
portfolio of solutions for Contact Center, Unified Communications and
Collaboration, and conveys the convergence of business communications to
an intelligent platform underpinned by customer-led innovation. The
product families within the Avaya IX portfolio include:
Avaya IX Digital Workplace:
-
Calling
-
Meetings
-
Collaboration
-
Devices
Avaya IX Digital Contact Center:
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Voice
-
Omnichannel
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Desktop
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Workforce Engagement
Avaya IX Mobility
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Call deflection to digital
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Identity management
Artificial intelligence (AI) innovation spans the Avaya IX portfolio,
including bots for virtual assistance, conversational intelligence
enabling real-time transcription and intent detection, and intelligent
pairing for greater customer and agent optimization.
Additionally, the Avaya IX portfolio of communications solutions is
available across multiple UCaaS and CCaaS cloud deployment options,
including public, private and hybrid as part of the Avaya OneCloud
platform. Avaya OneCloud provides organizations of all sizes the full
elasticity, security and reliability they need for an easy migration to
cloud communications that meets their specific requirements at their own
pace.
The company is also introducing a new private cloud delivery model of
its Avaya OneCloud solutions for Unified Communications as a Service
(UCaaS) and Contact Center as a Service (CCaaS), providing enterprise
organizations with a convenient, seamless path to the benefits of cloud
communication; plus a cloud offering for workforce engagement enabling
employees to drive extraordinary customer and business outcomes.
“We are committed to a customer-led approach to innovation that enables
Avaya users to provide experiences that matter for customer and
workforce engagement, and this includes our comprehensive cloud
communications portfolio across all business segments,” CEO Jim Chirico
told the 2,500 customers, partners and industry influencers in
attendance at the conference. “We’ve heard from you the need for
flexibility and options for solutions delivered via public, private or
hybrid cloud. Our customers have told us they are looking for simple,
comprehensive solutions for contact center, unified communications and
collaboration from a single, trusted partner.”
As a leader in the convergence of business communications, the company
is also addressing one of the biggest opportunities for improved
collaboration by expanding its cloud-native application ecosystem with
the availability of an integrated Slack app for Avaya communication
platforms. Avaya’s open and agile ecosystem continues to extend the
innovation and application integration available to its customers from a
wide range of technology leaders sharing Avaya’s vision.
Avaya continues to deliver on its promise to lead in innovation with its
ever-growing community of artificial intelligence partners, the Avaya
A.I. Connect ecosystem. The company’s integration partners include
Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain
and new partners Knowmail and over.ai.
“Our innovation efforts are directed and informed by what customers are
telling us they need to advance their digital transformation
initiatives,” Chirico noted. “We are successfully bringing many new AI
solutions to market today because they are tangibly improving
productivity, creating new revenue and transforming the customer
experience.”
The company announced new customers implementing its Avaya IX Mobility
solution to accelerate the digital transformation of their contact
centers, enhance smartphone interactions, drive down costs, and deliver
better customer experiences. Avaya IX Mobility is a consumption-based
cloud offering that identifies when an incoming call originates from a
mobile device, transports contextual information on the caller to the
contact center, and enables selected calls to be deflected to the mobile
web for a mobile application-enriching digital customer service
experience.
Another highlight at Engage 2019 is Avaya’s Loyalty2gether program.
Designed to help customers migrate to a digital platform, the
Loyalty2gether program makes it easy and cost-effective to upgrade to
the latest Avaya unified communication solutions with flexible options
for cloud, premise, and hybrid installations.
Additionally, the company is announcing unprecedented, life-saving
device location reporting capabilities that are now available as part of
Avaya communications solutions for emergency response management,
providing real-time information that can help make the difference in
life or death situations.
Avaya ENGAGE, hosted by Avaya and the International Avaya Users Group
(IAUG), is the premier event for the future of communications experience
and its impact on digital transformation. Avaya ENGAGE 2019 brings you
four days of general sessions, workshops, and breakouts; inspirational
and informative speakers; and content experts to drive and enhance your
digital transformation journey.
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to expected
feature releases and statements about future products, expected cash
savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at
www.sec.gov
.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
View source version on businesswire.com:
https://www.businesswire.com/news/home/20190121005084/en/
Alex Alias, Avaya
alalias@avaya.com
Source: Avaya