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Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution


SYNNEX to accelerate and simplify the delivery of Avaya cloud-based unified communications

SANTA CLARA, Calif.--(BUSINESS WIRE)-- Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that SYNNEX Corporation (NYSE: SNX), a leading business process services company, now offers the new Avaya Cloud Office UCaaS solution through its extensive partner network as part of the Avaya Master Agent program.

Avaya continues to work to address the evolving needs of its large customer base with new UC and CC cloud solutions provided through a global partner ecosystem. This includes Avaya Cloud Office, a world-class public UC-as-a-Service (UCaaS) solution developed by Avaya and RingCentral as part of their recently announced strategic partnership. Avaya Cloud Office, coming in the first quarter of 2020, is intended to provide customer’s with a seamless journey to cloud-based unified communications built on the industry’s leading UCaaS platform combined with Avaya-only capabilities including unique features, device interoperability and migration tools. As an industry-leading distribution partner, SYNNEX is able to drive Avaya cloud communications solutions through its nationwide network of sales agents.

“Demand for Avaya’s full range of cloud solutions continues to grow, and adding SYNNEX to the Avaya Master Agent program builds on our strategy to bolster the qualified sales agents that can support that growth and address customer needs,” said Frank Ciccone, Avaya senior vice president, North America Sales. “There is particular excitement around our new Avaya Cloud Office offer, and it is expected that customers will benefit from increased access to technology that drives positive business outcomes as well as the ease-of-doing-business they experience with Avaya and SYNNEX. We are pleased that a trusted partner like SYNNEX is working with us to deliver Avaya Cloud Office to its partner network.”

“We are delighted to further expand our agreement with Avaya to help our mutual customers grow their businesses by more fully enabling cloud-based unified communications, collaboration and contact center solutions,” said TJ Trojan, senior vice president, Product Management, North America, SYNNEX Corporation. “Our dedicated Avaya cloud solutions team can assist customers in this transition and help them quickly and seamlessly deploy their go to market strategy in this important and rapidly expanding market segment.”

SYNNEX sales agents can offer an industry-leading solution to customers which includes unified communications services fully hosted by Avaya; contact center solutions; bundled carrier services such as minutes and SIP Trunks; desktop options; delivery, management, and support; and monthly subscription-based billing. SYNNEX is the newest cloud Master Agent for Avaya.

To learn more about Avaya through SYNNEX, email

About Avaya

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at


SYNNEX Corporation (NYSE: SNX) is a Fortune 200 corporation and a leading business process services company, providing a comprehensive range of distribution, logistics and integration services for the technology industry and providing outsourced services focused on customer engagement to a broad range of enterprises. SYNNEX distributes a broad range of information technology systems and products, and also provides systems design and integration solutions. Concentrix, a wholly-owned subsidiary of SYNNEX Corporation, offers a portfolio of strategic solutions and end-to-end business services focused on customer engagement, process optimization, technology innovation, front and back-office automation and business transformation to clients in ten identified industry verticals. Founded in 1980, SYNNEX Corporation operates in numerous countries throughout North and South America, Asia-Pacific and Europe. Additional information about SYNNEX may be found online at

Copyright 2019 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, CONCENTRIX, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, the SYNNEX Logo and CONCENTRIX Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners.

Cautionary Note Regarding Forward-Looking Statements

This release contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could,“ "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should,“ "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. These factors are discussed in the Company's Annual Report on Form 10-K filed with the Securities and Exchange Commission (the “SEC”), and may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

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Source: Avaya Holdings Corp.

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