AUSTIN, Texas--(BUSINESS WIRE)--
Avaya ENGAGE® 2019--Avaya
Holdings Corp. (NYSE: AVYA) and the International Avaya Users Group
(IAUG) today announced the recipients of their 2019 Customer Innovation
Awards. The awards were announced during the Avaya ENGAGE 2019 user
group conference, the communication and collaboration industry’s
signature event bringing together customers, technology and channel
partners, industry influencers and Avaya leaders.
These awards recognize companies that have implemented Avaya customer
and workforce engagement solutions to significantly transform their
business operations and improve customer service, employee productivity,
organizational efficiency and their bottom line. This year’s recipients
are:
-
Customer Experience Award –
C3i
Solutions
and
Marriott
With
more than 150 diverse clients, many among the Fortune 500, C3i
Solutions is a leading business process outsourcing (BPO) company
supporting over 35 million omnichannel interactions annually in 175
countries via its customers’ communications channels of choice.
C3i Solutions chose Avaya for its flexible, integrated solution set,
and the ability to add multiple channels and innovative capabilities
which streamlined operations, deceased operating costs and improved
end-customers experience.
“Consumers expect to engage
wherever, whenever, and however they prefer,” said Michael Dean,
CTO, C3i Solutions. “We partnered with Avaya for the experience and
flexibility to drive innovation and deliver customized contact center
solutions to our clients and their customers.”
-
Emerging Technologies Award –
ACS
Technologies
Since 1978, ACS Technologies has developed
outstanding solutions specifically for faith-based organizations.
Today, ACS serves nearly 50,000 clients. The company chose Avaya IX
Digital Contact Center solutions to improve customer service, build
loyalty and grow revenue through attribute-based alignment
of customer preferences and historical interactions, with a projected
35 percent savings over their previous solution.
“With the
Avaya IX Digital Contact Center platform coupled with Avaya IX
Mobility, ACS Technologies is able to offer a higher level of customer
service,” said Lisa Newell, Support Systems Integration Analyst, ACS
Technologies. “Matching customers with the most qualified agent to
solve their problem the first time allows them to interact on the
channel they choose and provides a better experience for the customer.”
-
Team Experience Award –
Scripps
Health
Scripps Health is a nonprofit
integrated health care delivery system based in San Diego,
California. Scripps treats more than 750,000 patients annually through
the dedication of 3,000 affiliated physicians and more than 15,000
employees among its five acute-care hospital campuses, home health
care services, 27 outpatient centers and clinics, and hundreds of
affiliated physician offices throughout the region. Avaya IX Digital
Workplace helped streamline operations and improve patient experience
by getting patients connected with the right healthcare experts
quicker and responding to queries with greater efficiency – improving
the overall patient experience.
“Patient experience is top
of mind at Scripps Health,” said Christian Aboujaoude, MBA. CBCP.
Senior Director Enterprise Architecture, Scripps Health. “Avaya’s
healthcare solutions allow us to streamline communications, both
between members of our care team and between the care team and the
patient allowing us to improve our business operations while improving
our patient experience.”
“Each year, it’s exciting to be a part of this wonderful opportunity to
join Avaya in recognizing their customers for the exciting work they are
doing,” said Marilyn Shuck, President, IAUG. “It’s inspiring to see how
others leverage Avaya solutions to move their organizations forward and
bring innovation into their work. Opportunities to showcase these
successes and share experiences that can impact members globally is one
part of what makes our whole community so unique.”
“It is an honor to showcase the innovations that these companies are
driving forward to enhance the customer and workforce experience within
their organizations,” said Dino Di Palma, President, Americas Sales &
Global Accounts, Avaya. “As a leader in digital communications, Avaya
strives to provide solutions enabling our customers to make every
experience as seamless and connected as possible, so employee
collaboration is easier and more efficient, and customer satisfaction is
higher. We celebrate the tremendous accomplishments of these important
Avaya customers.”
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE:AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
About IAUG
At 5,200 members strong, IAUG is one of the world’s largest
international organizations for communications technology professionals.
It is the primary forum for the global Avaya customer community,
offering a voice and resources for Avaya customers everywhere.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at
www.sec.gov
.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
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For media inquires:
Alex Alias, Avaya
alalias@avaya.com
Colleen Jamieson, IAUG
cjamieson@iaug.org
Source: Avaya Holdings Corp.