Avaya is showcasing its cloud offerings at Enterprise Connect this
week
ORLANDO, Fla.--(BUSINESS WIRE)--
Enterprise Connect 2019 – Avaya Holdings Corp. (NYSE: AVYA), a
global leader in solutions to enhance and simplify communications and
collaboration, continues to see increased adoption of its cloud
solutions across a wide range of industries including healthcare,
hospitality, financial services, manufacturing, retail, pharmaceutical,
education, government agencies, tourism & travel, energy, BPOs and more.
Organizations of all kinds, including Datamark
Inc., Marine
Rescue Technologies and Olitel
are choosing Avaya
OneCloud solutions to deliver improved customer experiences.
Avaya OneCloud solutions for Unified Communications as a Service (UCaaS)
and Contact Center as a Service (CCaaS), provide enterprise
organizations with a fast, convenient and automated path to the benefits
of cloud communications. Avaya currently has 3.7 million cloud seats
between its public and private offerings, and continues to experience
significant growth in new cloud customers each quarter. The company will
showcase AI solutions, and more, at the Avaya booth #1519, Hall D at Enterprise
Connect, March 18–21, in Orlando, FL.
Founded in 1989, Datamark provides a wide range of outsourced
back-office services serving Fortune 500 companies, government agencies
and other larger enterprises. The company’s innovation philosophy
focuses on relentless dedication to improving the customer experience
through flexible application of people, process and technology. When
peak volume hit, Datamark was faced with short time lines and it needed
a contact center partner who could provide agile solutions that could be
up and running quickly and with a high-quality experience for its
customers.
“It is really about leveraging expertise from a partner like Avaya, and
our experience has been phenomenal,” said Jacob Bailon, Client Solutions
Manager, Datamark Inc. “It is a partnership where we can collaborate and
brainstorm ideas and effectively bring them to fruition. The public
cloud is a really good solution that allows us to be agile with our
customers so whenever there is peak volume, there is never a doubt that
we can bring on new agents very quickly with a quality solution. What’s
important to Datamark is that it really comes down to customer
experience and it’s through our collaboration with Avaya that we provide
this consistently.”
For over 15 years, Marine Rescue Technologies (MRT) has manufactured
safety systems for vessels and facilities in the offshore oil and gas,
defense, commercial marine and renewable energy industries worldwide.
MRT works very closely with each of its customers to develop highly
customized solutions, and by implementing the Avaya OneCloud CPaaS
platform, customers experience has improved significantly.
“Avaya OneCloud CPaaS has improved our ability to respond to customers
quickly and with very specialized, specific solutions to meet their
needs,” said Michael Ritchie, founder and owner, Marine Rescue
Technologies. “Our company is unique in that we offer personnel
accountability in the form of muster through our emergency notification
system. The Avaya OneCloud provides a communications platform whereby
MRT can offer outbound and inbound notification campaigns and business
automation for any vertical market in any language. The OneCloud API ,
Avaya Cloud Notification Service, was very easy to integrate for
providing a response and location request to anyone with a mobile phone.
We use it for mass notification purposes such as catastrophic weather,
it can also be used during any emergency situation, and has been
purchased also by state governments and airports. The API is very well
documented and all of the functionality you need–even the small nuances
involved with the telecom side–is all in there. We view Avaya and
OneCloud as a valuable part of our business. They’ve delivered what we
needed.”
Olitel is an IT services and telecom integration company from Brazil and
an Avaya business partner. The company has successfully implemented
Avaya OneCloud solutions with customers throughout Brazil with
significant positive business results. Olitel expects its revenue from
Avaya OneCloud solutions will double in 2019 and that the number of
cloud seats will grow three times higher compared to 2018.
“We have been working with Avaya for more than 20 years and during this
time we have made significant advances for our customers,” said Mario
Mendes, CEO, Olitel. “The demand for cloud solutions has grown
exponentially and we believe this market will continue to grow. Over the
next year we plan to deploy tens of thousands of seats, especially in
small and medium-sized enterprises in Latin America. Our success with
Avaya OneCloud is contributing decisively to the growth of our
customers, generating cost optimization and a considerable gain in
efficiency and scalability.”
“At Avaya we are committed to delivering solutions that enable our
customers to create enhanced experiences across their business,” said
Gaurav Passi, president, cloud business group, Avaya. “We are seeing
increased traction in adoption across all parts of our cloud portfolio.
In the previous quarter, we added over 200,000 total cloud seats, and
our Mid-market cloud revenue grew over 150% year over year. We’re
excited to help companies like Olitel, Datamark and Marine Rescue
Technologies, across diverse global industries, find the right mix of
cloud deployment options for unified communications and contact center
the way that best meets their needs.”
Avaya OneCloud UC and CC solutions are provided through a network of
data centers in the United States, Germany and Singapore for
availability in 34 countries. The company will continue to expand its
network of global data centers in the coming months to meet the growing
needs of customers worldwide.
Additional Resources
About Datamark Inc.
Founded in 1989, DATAMARK, Inc. is a leading business process services
(BPS) company headquartered in El Paso, Texas. We serve Fortune 500
companies, government agencies and other large enterprises at our
delivery centers worldwide, including the U.S., Mexico, and India.
DATAMARK provides a wide range of outsourced back-office services,
including call center services; high-volume digital mailroom and mail
center management; and data entry, document processing and document
management. Our Business Engineering and Client Solutions teams deliver
process improvement consulting, applying Lean Six Sigma methodologies to
streamline workflows and improve process quality.
About Marine Rescue Technologies
ISO 9001 certified Marine Rescue Technologies (MRT) is located in
Sebastian, Florida, and offers the highest quality marine safety and
rescue systems available; approved by the United States Coast Guard, the
EU Marine Equipment Directive and SOLAS/IMO. Their recommendation for a
rescue solution is based on the end user’s perceived risk, mitigation
objectives and their own extensive experience, MRT’s AutoCrew System
(ACMS) has been designed and deployed in many mission critical sites in
the harshest environments requiring personnel accountability. The design
objectives were clear; web based (cloud), holistic in approach,
non-proprietary in hardware, and open architecture for true
interoperability. Our design team proudly introduced multiple first-ever
features to the automatic POB/Muster market, including bunk management,
multi-lingual interface, and certificate tracking to both onshore and
offshore installations. MRT works closely with a wide range of
customers, including nuclear power plants, oil platforms and fleets
Worldwide to understand their needs and mitigate inefficiencies in their
operation and safety protocols.
About Olitel Brasil S/A
Olitel Brasil S/A has been in the market for 38 years, acting as
Integrator of ICT (Information and Communication Technology). With
portfolio of services in Consulting, Project design, planning,
installation, training, maintenance and monitoring of the operation. In
the last 5 years, it has been seeking more equity in business,
simplifying the communication process and opening new horizons with
end-to-end solutions. https://www.olitel.com.br/
About Avaya
Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and state
securities laws. These statements may be identified by the use of
forward looking terminology such as "anticipate," "believe," "continue,"
"could," "estimate," "expect," "intend," "may," "might," “our vision,”
"plan," "potential," "preliminary," "predict," "should," "will," or
“would” or the negative thereof or other variations thereof or
comparable terminology and include, but are not limited to, expected
cash savings and statements about growth, exchange listing and improved
operational metrics. The Company has based these forward-looking
statements on its current expectations, assumptions, estimates and
projections. While the Company believes these expectations, assumptions,
estimates and projections are reasonable, such forward-looking
statements are only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors are
discussed in the Company’s Registration Statement on Form 10 filed with
the Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of such
risks and uncertainties, please refer to the Company’s filings with the
SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking statements
contained in this report may not in fact occur. The Company undertakes
no obligation to publicly update or revise any forward-looking statement
as a result of new information, future events or otherwise, except as
otherwise required by law.
Source: Avaya Newsroom
View source version on businesswire.com:
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Alex Alias
alalias@avaya.com
Source: Avaya Holdings Corp.