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United Nations Development Program, MCIT Egypt and Avaya Collaborate to Launch AI-Powered COVID-19 Diagnosis Service for People of Determination

06-16-2020

SANTA CLARA, Calif. & CAIRO--(BUSINESS WIRE)-- As further demonstration of its commitment to deliver equality of experience for all segments of society, Egypt’s Ministry of Communications & Information Technology (MCIT), has joined forces with United Nations Development Programme (UNDP), Egypt and Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to extend the capabilities of WASEL — its dedicated contact center service for people of determination — with the addition of automated testing for COVID-19 symptoms for the deaf and hard of hearing.

A world first, this chatbot utilizes AI to enable sign-language based interaction, providing users intuitive access to critical COVID-19 related information and support. The service is conveniently available via theTamkeen website or WASEL smartphone application. This initiative aligns with the efforts of the MCIT to support the Egyptian government’s plan to effectively mitigate COVID-19 challenges, and the State’s vision of deepening social integration by utilizing smart technologies that foster inclusivity through all segments of society.

Speaking at the launch of the service, Amr Talaat, The Minister of Communications and Information Technology in Egypt explained that this first of its kind service in the Arab World and Africa represents the Ministry’s latest effort to “reach all segments of society, provide technical support to face the current crisis and keep citizens safe.”

UNDP’s Resident Representative in Egypt, Randa Aboul-Hosn, stressed the importance of using ICT solutions and smart technologies to combat the spread of COVID-19 and mitigate its negative effects, especially for people with special needs. She highlighted that her organization’s partnership with MCIT Egypt and Avaya has successfully materialized into an easy-to-use solution that is carefully designed to help deaf and hearing-impaired people cope with the challenges imposed by the ongoing pandemic.

One of the key benefits of advanced AI-based solutions such as the one employed by MCIT is that they reduce the workload on call center agents in critical sectors such as healthcare, banking, education and government, that are experiencing a surge in service requests from concerned customers and citizens.

“We are proud to extend our partnership with MCIT Egypt to find innovative ways in which we can leverage technology to enable the delivery equality of experience for every citizen, and thus help to build a more inclusive society,” said Ahmed Fayed, Country Manager – Egypt & Libya, Avaya. “In these unprecedented times, we are witnessing how technology is playing a fundamental role aiding businesses and communities stay connected and safe. We hope that this incredible initiative by the Egyptian government may serve to inspire other nations to consider launching similar programs.”

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

Alex Alias
alalias@avaya.com

Source: Avaya Holdings Corp.

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