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guard.me Enhances Student Experiences and Peace of Mind with Avaya Contact Center Innovation

06-15-2020

Modernized contact center solution strengthens business efficiencies, increases employee productivity and improves ability to serve students in times of need

SANTA CLARA, Calif.--(BUSINESS WIRE)-- guard.me International Insurance, an award-winning provider of international student health insurance, has partnered with Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to help enhance its contact center capabilities and mobilize its remote workforce, resulting in increased employee retention and higher satisfaction for the students that depend on this trusted provider for health services.

As the insurer of choice for private and public universities and colleges, language schools and school boards, guard.me is trusted by partner agents, organizations and educational institutions globally. guard.me needed to modernize their communication solutions with the flexibility to support their growth expectations and the evolving needs of their customers. In recognizing the urgent need to maintain business continuity and keep its workforce safe through the current global crisis, the company also wanted to effectively implement remote-work solutions for employees. Avaya Contact Center and Avaya Subscription solutions helped to provide guard.me with advanced communications to serve its students through call, email, chat, SMS and self-service functionalities. guard.me agents can also take advantage of Avaya Contact Center co-browse features, enabling them to work with a customer on their shared screen during a call to facilitate better and more satisfying engagements.

“We strive to deliver the personalized attention and culturally-sensitive solutions students need, while offering forward-thinking tools that make administration easier for school staff,” said Keith Segal, President and CEO, guard.me International Insurance. “In order to provide the best services for our customers, we needed a contact center solution to enable a modern workforce that streamlined our operations and also featured the scalability requirements for our future growth plans. When comparing Avaya with Cisco and Genesys, it was clear that Avaya was committed to helping us provide the best experiences for our customers as well as a valued partner we continue to evolve our business.”

“As one of Canada’s largest providers of student health insurance and wellness programs, guard.me is dedicated to delivering a superior experience, which aligns with Avaya’s vision to empower our customers,” said Frank Ciccone, Senior Vice President, North America Sales, Avaya. “With its new contact center and workforce optimization solutions, guard.me has been able to digitally transform their employee and student experiences through multiple communication channels. We look forward to continuing with guard.me on its digital transformation and to help provide exceptional outcomes for their customers.”

About guard.me International Insurance

For over 20 years, guard.me has been an innovator in the student health insurance industry by making student health and wellness its number one priority, showing that guard.me CARES. Through its mandate of Real People providing Real Solutions for Real Life, guard.me reduces the administrative burden placed on schools by providing easily accessible tools directly to students. So much more than insurance during times of major crisis, guard.me’s team members pride themselves on being there for students day-in and day-out, providing a suite of physical and mental health resources unmatched in the industry.

About Avaya

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

For Media Inquiries:
Alex Alias
alalias@avaya.com

Source: Avaya Holdings Corp.

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