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Avaya Earns Frost & Sullivan Award for Excellence in CPaaS Solutions

09-28-2021

Avaya OneCloud™ CPaaS Creates Composable Solutions to Deliver Better Customer and User Experiences

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has earned Frost & Sullivan’s Competitive Strategy Leadership Award for Avaya OneCloud CPaaS (Communications Platform as a Service). With Avaya OneCloud CPaaS, users can create personalized experiences in a cloud-first world that can’t be provided by monolithic applications.

Frost & Sullivan highlighted Avaya’s strategy effectiveness, competitive differentiation, customer impact and the strength of its brand as key factors for recognizing Avaya OneCloud CPaaS leadership. According to the report, Avaya stands out in the CPaaS marketplace in important ways, particularly when compared to transactional CPaaS providers. This includes an enterprise focus that understands the unique challenges of vertical industries and integrating with critical business applications rather than overlaying another solution or service on a customer’s existing applications.

“Avaya has doubled down on crafting tailored solutions for what it calls the Composable Enterprise, with a strategy to create better customer and user experiences by breaking down the breadth and depth of its cloud communications portfolio, grabbing the elements relevant to the customer’s use case or business process, and delivering a rightsized solution,” said Michael Brandenburg, Frost & Sullivan Senior Industry Analyst, Connected Work. “Avaya OneCloud CPaaS has positioned itself as the cloud core of Avaya’s vast communications product portfolio, and the innovation engine for Avaya.”

The Avaya OneCloud experience platform includes CCaaS and UCaaS solutions built on Avaya OneCloud CPaaS, creating composable building blocks enabling organizations to extend it, build on it, and customize it. Projects that previously took months or years now take only hours, days or weeks. Avaya OneCloud uniquely breaks down silos between employee and customer work streams – using Avaya OneCloud CPaaS as a force multiplier to elevate Avaya OneCloud UCaaS and CCaaS experiences.

“Avaya understands today’s experience economy demands that business is composed around each customer, and this composability is what will provide a sustainable competitive advantage,” said Simon Harrison, SVP and CMO, Avaya. “Avaya OneCloud CPaaS enables experiences that can be quickly delivered to address any use case, in the moment, creating more agile organizations and effortless engagement between them, their customers and the employees that serve them. We are excited about the accolades from Frost & Sullivan, and will continue to drive CPaaS innovation that enables our customers to deliver experiences that matter in an effortless and impactful way. ”

Research indicates that organizations adopting a composable approach outperform competitors in the pace of innovation. Toolwire is a leading designer of AI-powered learning experience platforms, and uses Avaya OneCloud CPaaS both internally to enable its own collaboration capabilities, and as a key technology in the world-class, SaaS learning experience platform it delivers for its customers. “By leveraging the power of Avaya OneCloud CPaaS and its APIs, Toolwire was able to release our enhanced product, Spaces Learning, in one-fifth of the time it would take to develop the capabilities natively,” said John Valencia, President & CEO, Toolwire. “Additionally, Avaya builds some of the most secure solutions in the world, and its CPaaS platform is no exception. This enables us to be a trusted partner to our customers and have confidence in the solutions we are providing.”

Further information about Frost & Sullivan’s Research Methodology can be found here.

Additional Resources

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector, and the investment community.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

Alex Alias
alalias@avaya.com

Source: Avaya
Categories: Press Releases
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